Technical Support Analyst I - Colorado Springs, United States - 22nd Century Technologies

Description

*Duration:* 6+ Months

*Job Description:

• The Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals, and core services are available and operational to provide a quality customer experience at all times.

Responsibilities:

• Document and resolve IT tickets related to hardware, software, network, and general computer and peripheral usage.
• Provide first-line single point of contact support.
• Answer the phone, receive the email or ticket, or greet at the walk-up desk.
• Aim to provide First Contact Resolution (FCR).
• Fully document the troubleshooting steps taken when FCR is not possible and escalate the incident or request to Tier 2 for resolution.
• Respond to tickets in addition to other Service Desk responsibilities.

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*About our Company: -22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among *Best Company to Work For by Forbes, 22nd Century Technologies, Inc.,* consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

22nd Century Technologies is an Equal Opportunity Employer' and US Citizens & all other parties authorized to work in the US are encouraged to apply.

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*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Job Types: Full-time, Contract

Pay:
$28.84 per hour


Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Colorado Springs, CO 80923: Relocate before starting work (Required)

Work Location:
In person