Multi Unit Manager – Offered Competitive Compensation - Fond Du Lac - Dunkin

    Dunkin
    Dunkin Fond Du Lac

    2 days ago

    Description

    If youre ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you've been looking for.

    A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants.

    Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth.

    They are also responsible for providing strong, positive leadership to his/her team to deliver Friendly guest experiences, serve the Freshest products, run the Cleanest restaurants, and provide the Fastest service.

    They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant.


    A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

    Multi-Unit Managers Responsibilities' include but are not limited to:

    Team Environment
    Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
    Ensure appropriate training tools are utilized
    Operational Excellence
    Create and maintain a people first culture in the restaurant
    Monitor, follow up and report training progress
    Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
    Ensure Brand standards, recipes and systems are executed
    Lead team meetings to communicate relevant operations information, e.g.seasonal products
    Profitability
    Identify and support systems to control costs and maintain budgets
    Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
    Support sales goals by developing action plans for seasonal forecasting
    Ensure tools and systems are in place to roll out new products, systems and processes
    Skills/Qualifications
    Associates degree in related field or equivalent in education and experience
    Fluent in English
    Microsoft Office proficiency
    Facilitation and presentation skills
    Written and verbal communication skills
    Competencies /

    Guest Focus
    Understands and exceeds guest expectations, needs and requirements
    Develops and maintains guest relationships
    Displays a sense of urgency with guests
    Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
    Resolves guest concerns by following Brand recommended guest recovery process
    Passion for Results
    Sets and maintains high standards for self and others, acts as a role model
    Consistently meets or exceeds goals
    Contributes to the overall team performance; understands how his/her role relates to others
    Sets, prioritizes and maintains focus on important activities
    Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
    Problem Solving and Decision Making
    Identifies and resolves issues and problems
    Uses information at hand to make decisions and solve problems; includes others when necessary
    Identifies root cause of a problem and implements a solution to prevent from recurring
    Empowers others to make decisions and resolve issues
    Interpersonal Relationships & Influence
    Develops and maintains relationships with team
    Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
    Encourages collaboration and teamwork
    Leads others; negotiates and takes effective action
    Building Effective Teams
    Identifies and communicates team goals
    Monitors progress, measures results and holds others accountable
    Creates strong morale and engagement within the team
    Accepts responsibilities for personal and team commitments
    Recognizes and rewards employees strengths, accomplishments and development
    Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
    Conflict Management
    Seeks to understand conflict through active listening
    Recognizes conflicts as an opportunity to learn and improve
    Resolves situations using facts involved, ensuring consistency with policies and procedures
    Escalates issues as appropriate
    Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills
    Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
    Provides challenging assignments for the purpose of developing others
    Uses coaching and feedback opportunities to improve performance
    Identifies training needs and supports resources for development opportunities
    Leading with Vision
    Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
    Drives a clear vision or sense of purpose and clearly communicates to the team
    Links mission, vision, values, goals and strategies to everyday work
    Strategic Thinking
    Sees where current trends will lead, and how they may influence the organizations direction
    Translates the vision for a program into clear strategies
    Thinks in strategic terms and is able to make the connection across functional teams

    Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential.

    • Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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