- Provide IT technical support and incident resolution to our internal customers.
- Provide training, support, and assistance with meeting room technology, and online meetings.
- Participate in an on-call rotation.
- Other duties as assigned.
IT Support Specialist - Chicago, United States - Sourcewell Technology
Description
Position Title:
IT Support Specialist
Salary Range:
$ $39.29
Job Description Summary:
This position is responsible for providing technical support and incident resolution.
Job Description:
Essential Duties and Responsibilities
Follow incident management and service request policies and procedures to support effective incident recording and tracking.
Deliver consistent quality service to internal technology users.
Keep end users informed on request or incident status and progress.
Assess all technical support requests/incidents to resolve them or escalate them to third-party support groups as appropriate, based on agreed operational and service level agreements.
Identify and document end user training requirements and education needs to help reduce incident volume.
Add to and update our internal knowledge base that is used by IT Support and end users to effectively share technical knowledge.
Job Description:
Required Qualifications
AA or AS degree in information technology or related field
OR
A combination of IT related post-secondary and/or professional education and demonstrated relevant work experience in help desk support equivalent to a total of two (2) years.
Understanding of current applications and trends in PC support.
Requirements for the
IT Support Specialist II
position:
AA or AS degree in information technology or related field
AND
a minimum of three (3) years of help desk support experience
OR
A combination of IT related post-secondary and/or professional education and demonstrated relevant work experience in help desk support equivalent to a total of five (5) years.
Three (3) years of experience with some of the following technologies: Windows operating system, Android and Apple cellular and tablet operating systems.
One (1) year of experience with some of the following technologies: Microsoft 365 administration, Microsoft Azure, Crestron, Logitech meeting and conference room technologies.
Understanding of current applications and trends in PC support.
Preferred Qualifications
AA or AS degree in information technology or related field and two (2) years' experience in help desk support.
Preferred requirements for the
IT Support Specialist II
position:
AA or AS degree in information technology or related field and five (5) years' experience in help desk support.
Five (5) years of experience with some of the following technologies: Windows operating system, Android and Apple cellular and tablet operating systems.
Three (3) years of experience with some of the following technologies: Microsoft 365 administration, Microsoft Azure, Crestron, Logitech meeting and conference room technologies.
Position, open until filled.
Salary Range:
IT Support Specialist I , Grade 5, $ $34.32 per hour,
commensurate with experience.
IT Support Specialist II,
Grade 7, $ $39.29 per hour
commensurate with experience.
First review of applications will take place
March 8th.
If interested, please submit your application prior to this date to be considered.
Location:
This is a hybrid position, and is subject to Sourcewell's telecommuting policies and procedures.
This role is expected to have some duties onsite which will require you to commute to our headquarters regularly, perhaps 2-3 days per week.
On occasion may be expected to attend meetings or trainings at Sourcewell's headquarters in Staples, MN, advance notice would be given to team member.
Sourcewell is currently accepting applications from all states, except the following: California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Vermont, and Washington.
Applicants living in or planning to relocate to a state not on this list are encouraged to apply.Sourcewell exists to empower community success.
We stand with our partners in government and education striving to recognize and honor the differences in each of our community members.
We are committed to removing barriers to equity.Values
Seek.
Be curious.
Empower.
Be accountable and liberate others.
Impact.
Be a difference maker
Full Time/Part Time:
Full time
Position Type:
Regular
Scheduled Hours:
40#LI-Hybrid
Sourcewell is currently accepting applications from all states, except the following: California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Vermont, and Washington.
Applicants living in or planning to relocate to a state not on this list are encouraged to apply.About Us
Our Core Purpose
We are a self-sustaining organization that enriches lives in our five-county community.
Our Vision
Provide leading solutions that empower community success.
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