Centralized Delivery Coordinator CA, - Colton, United States - Dunn-Edwards
Description
** Centralized Delivery Coordinator CA, Job 573.21**
**Job Category****:** Store **Requisition Number****:** CENTR06866 Showing 1 location **Job Details**
**Description**
There are many paint brands in North America, but only one is the best choice. Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable employees; and our continued commitment to caring for our shared environment through our philosophy.
Headquartered in Los Angeles for more than 90 years, Dunn-Edwards grew from a small, family business yet despite our decades-long growth we have maintained much of that close-knit feeling. Simply put, we make the highest-quality products, provide industry-leading services, and have the best employees in the industry.
True team atmosphere: You get to work with multiple departments that have a common goal being the #1 choice for all who paint. Respect, friendliness, professionalism and fun are the hallmarks of our company culture.
Control your own destiny: We love seeing our people develop and advance in their careers. If you take great pride in your work, challenge yourself to continuously grow and want the opportunity to advance based on your performance and leadership, this might be just the place for you.
World-class benefits: Medical, dental, vision, 401(k) with company match, tuition assistance program and more.
Dunn-Edwards is a steward of our environment: Our mission has always been to provide the best-performing paint, in an environmentally friendly manner to protect the health and well-being of our customers, as well as the planet. We were a disciplined leader in the concept of green product manufacturing long before it became popular.
From our ingredients, to labeling, to our LEED Gold-certified paint manufacturing facility, we strive to build and expand our green legacy, providing you a wide range of eco-efficient products.
**GENERAL PURPOSE OF JOB:** Under the direct supervision of the Store Management Team, the Centralized Delivery Coordinator is responsible for overseeing all delivery orders in Centralized Delivery locations. The CDC will be a frontline go-to person for all received delivery orders. The CDC is responsible for overseeing, directing, and deploying Field Sales Associates. The CDC will be able identify customer service problems at their inception and will be able to formulate solutions to them. In addition, this person will have the ability to open or close the store when necessary**.**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:** Must have the ability to write and process forms and transactions. Must maintain proper phone etiquette at all times. Must attend monthly meetings to discuss matters of improving store operations. Must attend regular store training programs. Must possess vast knowledge of sales techniques and customer service procedures. Must possess vast knowledge of product information relating to paint and sundries. Must be able to utilize, when needed, Dunn Edwardss sales aids such as, Specification Guide, MSDS Sheets, Product Information Sheets and Color Charts. Must possess appropriate knowledge of spray equipment and its operation. Must possess vast knowledge of wall covering. Must be capable of performing specifically assigned job duties at, or below, current classification. Consistently participates in store maintenance and overall appearance of store. Must possess leadership skills and at the direction of management must be able to assist in training store employees in customer service skills. Must be able to offer feedback to management regarding customer service issues in the store and offer suggestions on training needs for store employees. Must possess the ability to conduct closing procedures; these include the counting portion of the cycle count procedure and cash report procedures. The CDC will also be responsible for authorizing certain transactions including merchandise returns, merchandise overrides and no-charge invoices.
**SUPERVISORY RESPONSIBILTIES:**
Although no subordinate associates reporting to this position, the Centralized Delivery Coordinator is in charge when opening and/or closing and will direct associates during these times.
**EDUCATION and/or EXPERIENCE:** High school diploma or general education degree (GED), or six months to one year related experience and/or training.
**LANGUAGE/COMMUNICATON SKILLS:** For safety reasons, ability to read, write, and communicate in English is required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
**MATHEMATICAL SKILLS:** Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
**REASONING ABILITY:** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
**CERTIFICATES, LICENSES, REGISTRATIONS:**
Must have completed all requirements in Steps I, II, III, and IV of the LEAD program.
**ADDITIONAL INFORMATION:** Part-Time and Full-Time positions are available.
This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.
This job description is subject to change, at which time your job responsibilities may change accordingly.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)