Sr. Software Engineer - Wilmington, United States - Tech Mahindra

    Tech Mahindra
    Tech Mahindra Wilmington, United States

    3 weeks ago

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    Description
    Role- Incident Manager Location- Wilmington, DE, (USA) Type- Fulltime permanent


    Job Description:

    • 3+ years of experience as a Major Incident Manager
    • Review proposed Major Incidents and access validity based on business impact
    • Facilitate troubleshooting on bridge calls to drive issues to resolution
    • Document activities and discussions around major incidents
    • Communicate throughout any event to required levels of leadership
    • Generate and Distribute an after-action report (RCA) for every Major Incident
    • Recommend corrective actions to the Problem process for postmortem discussion
    • Review and correct SOP(s)/ Documentation as requested
    • Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes
    • Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
    • Contractor shall assist in the problem management activities and process as needed, including but not limited
    • Act as scribe during regular Problem review meetings
    • Recommend corrective actions based on Major Incident events
    • Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
    • Flexible to work in any shift
    • Good communication skills to interact with both customer and end users Thanks & Regards, Deepak Kandpal | PSC |

    Tech Mahindra Timezone:

    • 9:00AM EST-7:00PM EST Cell: USA), WhatsApp)

    Email:
    "Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at "