- Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
- Ensure the stores front end opens or closes properly with the shifts monetary transactions reconciled according to company policies and procedures with discrepancies explained.
- Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts.
- Determine and order an appropriate amount of money for daily business.
- Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member.
- Ensure discarded or returned merchandise is put up.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Perform cashier and pricing team member duties, as necessary.
- Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat.
- Perform other job-related duties as assigned.
- Must be at least 18 years of age.
- High school diploma or equivalency.
- Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
- Proven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department.
- Lives the Values by embracing the essence of the company demonstrating a commitment to the companys goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first always by putting the customers needs above all else.
- People Passion through consistently treating others with respect and dignity.
- Compliance with all company policies and procedures.
- Proficient with computer applications used in effectively operating the department.
- Strong customer service skills.
- Exceptional interpersonal, motivational and communication skills.
- High standard of integrity and reliability.
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Front-End Specialist FT - Fort Pierce, United States - Winn-Dixie Retail Stores
Description
Overview:
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Front End Specialist
Location: Retail Grocery Location
