Deskside Support Technician - Bothell, United States - eXcell

Description

Take your career to the next level with

eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

We are currently seeking a talented Deskside Support Technician to join our client's team onsite at Bothell, WA.

Duties and Responsibilities:

• Provide first / second level contact and problem resolution
• Image / reimage laptops
• Provide phone support for software issues using remote control software
• Provide extensive software support for client inhouse developed software
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications
• Install, upgrade, support, and troubleshoot for printers / computer hardware
• Perform general preventative maintenance tasks on computers, laptops, and printers
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

Skills and Qualifications:

• Bachelor's degree or equivalent in Computer Science or related field
• Minimum of 2+ years of IT experience
• CompTIA A+ certification required
• Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
• Broad experience of IT with basic understanding of networks and servers
• Must have proven analytical, troubleshooting, and problem-solving skills
• Must have proven ability to multi-task and effectively determine priorities
• Must be adaptable and flexible in a fast-changing industry and work environment
• Excellent communication, relationship-building, and internal customer service skills
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork

$ $30.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcellTM Supports Equal Employment Opportunity** eXcellTM, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit