- Answering customer phone calls, chats, and texts regarding issues with their service or accounts, or general questions about their service. This includes technical questions about Wi-Fi and internet connected devices, Billing questions, and general questions about internet service.
- Creating and managing tickets to assist customers through our ticketing system.
- Managing and answer requests and questions from other departments regarding customer service.
- Assisting future customers with navigating our order system and proving them information about our service and our company.
- Answering phone calls, chats, and texts from non-customers regarding complaints, concerns, or issues with Wire 3 construction and installations.
- At least two years of technology focused customer service experience.
- Must understand Wi-Fi RF and signal propagation.
- Must understand IP networking fundamentals like DHCP, NAT, and ARP.
- The ability to multitask and effectively assist multiple customers professionally and in a timely manner.
- Experience in some form of customer service/ help desk software a plus.
- Proficient in using a computer (PC and Mac) to complete tasks and assist customers in doing the same.
- Excellent verbal and written communication skills.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Must be able to type 50 to 70 words per minute (a test will be administered on interview day)
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- 2 years
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
- In-person
- Office
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Customer Service Rep
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Domino's Franchise DeLand, United StatesJob Description · Job DescriptionJob Description · ABOUT THE JOBCustomer Service Rep/Phone /Counter Help · ...
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Sales - Entry Level
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Gpac Ormond Beach, United States Full timeOutside Sales Rep – Building Materials Distribution · gpac, a 30+ year recruitment company, is partnered with a well-established company in the lumber and building materials industry. Our client, a family-owned company for over 20 years, is seeking a motivated and experienced Out ...
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Domino's Pizza LLC DeLand, United StatesCompany Description · Job Description · Customer Service Representative · Duties & Responsibilities: · We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answe ...
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Customer Service Rep - Daytona Beach, United States - Wire3
Description
Job Description
Job DescriptionResponsibilities
Requirements
Job Type: Full-time
Pay: $ $24.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
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