Collections Specialist - Chicago, United States - Nitel

Description

Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us
the position

You have an intense curiosity; a passion for problem solving; a positive can-do attitude; as well as strong math, communications, and interpersonal skills.

You will ensure Nitels customers are current according to their payment terms. You will field incoming inquiries, research disputes, and resolve them appropriately. Youre adept at tackling multiple tasks at once as you serve as the companys resource for collecting revenue.
your playbook
Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.

Contact customers regarding delinquent accounts and used skillful communication techniques and problem-solving strategies to effectively help them resolve overdue balances.

Work collaboratively with Account Management team to resolve any disputed claims in a timely fashion.
Maintain records of all collection accounts and monitor all receivables and post amounts on customer accounts.
Maintain records of contacts and attempted contacts with delinquent account customers.
Process and post customer payments.
skills you bring to the field
Bachelors degree, preferably in Accounting
1-3 years of experience in collections or similar position, including relevant internship experience
Proficient in MS Office with an emphasis on MS Excel
Not afraid to walk, or run, the extra mile
Believes that teamwork makes the dream work
A serious ability to multitask and manage time, as you can be pulled in many different directions

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