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Customer Service Specialist
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Senior Analyst I Freight Specialist - Bentonville, United States - PRGX Global
Description
Careers ** Senior Analyst I Freight Specialist (US-Remote)**
Bentonville, AR | US **Senior Analyst I Freight Specialist (US-Remote)**
Full Time Bentonville, AR | US Share:
Conducts audits without supervision using client data to identify errors and recover revenue
Produces claims
Reviews freight contracts, agreements, client deal files and electronic documents
Builds relationships with vendors
Provides senior level input/research on claims challenged by client
Analyses and assesses problems regarding clients claims procedure and business operations based on appropriate audit concepts.
Performs quality control audits behind less experienced auditors
Shares best practices
Provides training of less experienced auditors and staff
Good understanding and knowledge of AR, AP and procurement functions
Proficient with Microsoft Office programs including Excel, Access, and PowerPoint (able to create pivot tables, queries, etc)
Adheres to the overall timing and deadline of an audit cycle.
Assists in the design of project tools
Excellent IT knowledge and working knowledge of Microsoft Office
Minimum of 2-3+ years professional business experience in Accounting/Auditing related work
Minimum of 2+ years in a client facing environment
Knowledge of freight related topics/issues such as Backorder, Prepaid should be Collect, and Failure to Combine/Master Bill of Lading.
Broad understanding of recovery audit concepts
Basic awareness of broader industry
Well-developed understanding of Retail recovery productivity
Deeper knowledge in freight related claim concepts such as
+ Collect should be Prepaid
+ Freight on Backorder
+ Failure to combine/master bill of lading
+ Inbound/Outbound Freight on Recalls
Familiar with recovery audit priorities for assigned customers
Understands clients business, needs and requirements
Takes personal responsibility for client issues
Communicates with clients and vendors in professional and responsive manner
Acts in the best interest of client, vendor, and PRGX
Organizes info & resources to complete tasks & projects
Identifies order of steps to successfully complete a project
Handles multiple demands and priorities with little direction
Prioritizes work according to relative urgency & importance
Adapts plans when circumstances change
Leverages assigned resources
Clarifies responsibilities for individuals on projects
Supports junior level staff
Coordinates work efforts with colleagues
Recommends resources needed to complete projects
Provides direction to junior level staff on how to complete tasks
Defines clear performance standards for assigned tasks/projects
Helps others understand how work supports project goals
