Desktop Support Engineer@Santa Clara, CA - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Santa Clara, United States

    2 weeks ago

    Default job background
    Description
    Onsite Day - Santa Clara, CA
    BGV must be fully cleared
    Vaccine Required

    What are the top 3 skills required for this role?

    • Desktop Support experience in a Corporate environment doing Deskside Support, Field Services, Walkup Support & Exec /VIP Support.
    • AV Support - Conference room & Collaboration Tools support
    • Experience in Supporting Windows, MacBook & Linux Environment.
    Job Description

    Job Title:
    Desktop Support Engineer

    • Job Summary - highlight project details/what is exciting about the role:

    Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices working from a World's Leading GPU Manufacturer Campus.


    • Key Responsibilities - list what the person will be doing on a day-to-day basis: % of time
    • Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices.
    • Provide OS support for end users includes troubleshooting, imaging, and new deployments.
    • Provide Hardware Support - For Dell/Lenovo/Apple branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for onsite and remote users
    • AV Support - For conference rooms across client campus that is built with different Video Conferencing systems like Cisco VC. Support different collaboration tools like Teams, Zoom, Slack etc.
    • Provide Conference room support like doing daily room checks in the campus, being stand by by Support for Critical VIP meetings, supporting Company All Handson, Townhall meetings.
    • Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word, spreadsheets, presentations, all Internet browsers.
    • Provide Support for MS Office Suite, Encryption apps like PGP/Bit locker, Cisco VPN& other applications bundled with user machines
    • Provide mobility support for end users mobile devices includes basic installation and troubleshooting.
    • Expert knowledge in Device management via SCCM, Intune, JAMF.
    • Assist move support/Post Moves Support
    • Mobile Apps - Basic install and troubleshoot native app.
    • Loaner device support - For Laptops, mobile & peripherals.
    • Manage the user accounts in Active Directory such as password reset, account unlock etc.
    • Provide services to users spread across multiple locations and collaborating remotely with staffs in remote locations.
    • Understanding scope, limitations and providing best efforts
    • Creating awareness and education to our customers.
    • Encouragement to use available self-service initiatives (Password Reset, Duo portal, Wiki pages) and Vending Machines (Green Machine, Hardware Depot - Techs to understand the offerings and stock)
    • All incidents and requests need to be consistently recorded into ServiceNow.
    • Escalate the tickets, as required, via the Service Now ticket assignment to the appropriate group
    • Understand and adhere to ITIL processes such as Incident, Request fulfilment, Change and Problem management.
    Ensure all the tickets assigned are resolved within the agreed

    • Job Requirements
    Extensive, Strong, Good, Fair

    Essential Skills:
    Prior experience working as an Onsite Sr Desktop engineer in a corporate environment supporting Windows, MacBook, and Linux.
    Nice to Have Skills.
    Data reporting & Analytics.

    Qualifications:

    • Travel required YES NO - No, just move between campus within 5 miles Radius.