Public Safety Dispatch - Detroit, United States - ASM Global

Description

Job Summary:
Communicates both written and verbally with Supervisors, Officers, Management and other emergency ancillary departments. Maintains all electronic and written documents pertaining to records for the department for detail and accuracy. Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building. Dispatchers act in partnership with officers, supervision and facility management to maintain the day-to-day operations of the facility. This position reports to the Public Safety & Security Manager, as well as Public Safety & Security Supervisors.

Key Job Elements:

• Answers and responds to incoming phone calls to the operations center.
• Coordinate patrol operations through communication and surveillance systems.
• Prioritize and dispatch patrol personnel in response to calls for service in the center.
• Maintain electronic and written records pertaining to the department and center.
• Monitor CCTV system for both emergency and non-emergency incidents.
• Monitor and operate access control systems.
• Contact emergency personnel as needed for any medical, fire or restricted/unlawful activity.
• Record keeping utilizing computerized systems as well as paper records.

These include but are not limited to:

• Incident reports and notifications
• Incident logs
• Daily activity logs
• Schedules and patrol assignments
• Service request
• Telephone messages
• Other record keeping duties, procedures and equipment as assigned

Any other duties and responsibilities assigned by supervision or management.

• Qualifications:
• Education - High school diploma or equivalent, college education and/or security/law enforcement/dispatch experience preferred.
• Experience – Minimum (3) years' experience in dispatch operations, communications and call center operations in a security, law enforcement, fire department, EMS or other emergency first responder capacity. Ability to read, write, speak, hear and communicate clearly in the English language. Able to multitask in a fast-paced environment. CCTV system operating experience. Ability to sit for 8 hours, excellent typing skills and able to listen and respond to the radio. Able to respond to emergency situations in calm and composed manner.
• Skills - Basic computer knowledge and skills of Microsoft Suite. Good oral, written and listening skills. Good analytical skills, including ability to lead, facilitate, plan, document and organize.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
• Problem Solving – Solves problems with effective solutions; asks good questions and probes answers; looks beyond the obvious and doesn't stop at the first answer.
• Training - First Aid and CPR training or to be completed within a designated time frame.
• Team Player – Creates strong morale and spirit within team; shares wins and successes; fosters open dialogue and creates a feeling of belonging in the team.