software support analyst - Little Rock, United States - Arkansas Government Job

Description

SOFTWARE SUPPORT ANALYST

Date:
Apr 3, 2024

Req ID: 38670


Location:
Little Rock, AR, US, 72209

Category:

DEPT OF PUBLIC SAFETY
Anticipated Starting Salary: 51761


Position Number:

County:
Pulaski


Posting End Date:
04/24/2024

Anticipated Starting Salary: 51761

The Department of Public Safety's mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state's premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran's preference, please include your DD214.

Configures and installs computer hardware and software.

Installs software updates and coordinates with developers or manufacturers to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems.

Diagnose the source of malfunctions, recommending corrective actions, and/or consults with appropriate staff or vendor. Recommends changes or updates documentation to address system deficiencies and user needs. Trains other employees in system operation and maintains system documentation and supplies. Must be available on some nights and weekends as part of an on-call rotation schedule. Performs other duties as assigned.

Position Information


Class Code:
D052C


Grade:
IT05


FLSA Status:

EXEMPT

Salary Range:
$51, $75,054.00

Summary

The Software Support Analyst is responsible for developing and implementing applications programs/systems, writing maintenance and enhancement programs, and providing technical assistance to staff.

This position is governed by state and federal laws and agency/institution policy.

Functions

Designs system by developing general design and system flow charts, formatting screens and reports, establishing data base requirements and file structures, and writing detailed program specifications.

Codes, tests, debugs, and documents programs, and implements programs/systems. Participates in evaluating user requests to determine project feasibility and impact on current systems. Writes test scripts, test files, and runs programs to determine if user needs are met. Writes documentation and runs books to assure consistent system usage. Provides technical assistance and/or training to peers, other departmental personnel, and users concerning system usage and development. Researches problems and corrects system errors. Performs other duties as assigned.

Dimensions

Occasional or frequent twenty-four (24) hour on-call duty required.

Knowledge, Skills and Abilities

Knowledge of current computer languages and their respective programming techniques. Knowledge of applicable data processing technical standards, documentation procedures, and testing/debugging techniques.

Ability to think through a logical sequence of necessary events, in terms of computer language, to produce a desired end product.

Ability to devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

Ability to develop, implement, maintain, and enhance diverse programs. Ability to prepare project plans and program test scripts.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field; plus two years of experience in programming and/or system analysis.

OR Completion of technical training in software, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in programming and/or systems analysis.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:
Little Rock

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