Branch Manager - Skokie, United States - Great Lakes Credit Union
Description
Great Lakes Credit Union is Hiring GREAT people for our GREAT teamDo you enjoy customer interaction and relationship building?WE WANT YOU ON OUR TEAMThe primary purpose of our Branch Manager is to assist Great Lakes Credit Union to live out our vision, 'To be the members' trusted financial partner'.As a Branch Manager, you will be responsible for ensuring the branch provides exceptional service to both internal and external members, in alignment with our Service Promise.
A key component of this service is ensuring all team members identify the financial needs of the members and recommend appropriate products and services.
In this role, you are responsible for developing a positive working environment for the branchs Member Specialists, which would include training and developing staff to be able to effectively meet or exceed their goals.
Additionally, you would represent Great Lakes Credit Union within the community to enhance and expand the brand awareness.As a Branch Manager you will:
Direct operations and sales of the branch, and support and promote a sales and service driven culture.
Achieve, and helps staff to achieve individual, branch, and Credit Union goals.
Ensure that the Branch Manual is followed, understood, and referenced when necessary.
Ensure that Sr Management is informed of problematic situations in a timely manner.
Ensure Branch opens for daily operations and is balanced and secured each business day.
Ensure security and maintenance of Branch assets including property, equipment, records, cash, and negotiable instruments and maintains accurate recordsExercise discretion and independent judgment in interpreting policies and procedures, making exceptions as required.
Resolves member complaints, tactfully explaining specific policies and proceduresParticipate in community activities, e.g. Chamber of Commerce and other local community organizations.Hold periodic staff meetings with assigned personnel to discuss areas needing improvement, changes in procedures, new developments, provides direction and to present general information.
Maintain favorable relations with outside vendorsComply with federal and state regulations and internal controls and expectations in compliance with GLCUs policies and procedures.
Exercise discretion/ independent judgment in interpreting policies/procedures; makes decisions/exceptions.Perform duties of a Financial Service Advisor and Teller as required.
Participate on project teams as necessary.
Participate with planning, developing, and implementing training sessionsAssist the Regional Manager with mergers.
Assist with day-to-day questions and situations for other managers.
Demonstrate Leadership skills in meetings, situations, and decision-making.
Requirements3 to 5 years of previous lending experience with a proven performance record.
A 2-year college degree, or completion of a specialized study or training.
Proven leadership skills.
Demonstrated excellent customer service and communication skills.
A passion for helping and supporting others.
A high degree of accuracy and attention to detail.
Proficient with computer applications and systems, including Microsoft Word, Excel, and Outlook.
Ability to multi-task and handle sensitive financial information.
Location:
GLCU Encurage Financial Skokie Community Branch5550 W. Touhy Ave.
Suite 102Skokie, IL 60077Hour of Operation:
Monday, Tuesday, Thursday, and Friday9:00am - 5:00pmWednesday11:00am - 5:00pmTo learn more about our mission, company culture, and community impact please visit our YouTube channel and Newsroom below:GLCU YouTube ChannelGLCU NEWSROOMWere the total packageTo view our GREAT Benefits please contact our HR TeamGreat Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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