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    Service Manager - Aurora, United States - FCA Group Marketing S.p.A.

    FCA Group Marketing S.p.A.
    FCA Group Marketing S.p.A. Aurora, United States

    5 days ago

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    Description

    Service Manager


    Job Category*:

    AUTO-Service Department Requisition Number
    : SERVI002026 Showing 1 location Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements. Maintain ability to handle job stress and effective interaction with others in the workplace. Perform all other job duties as requested by management. Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and ability to succeed. Required vision include close, vision, distance, peripheral and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
    1.
    Education
    2.
    Experience 5+ years of progressive experience in automotive service. 3+years management experience. Maintain valid drivers license and MVR record within company policy requirements.
    4.
    Skills Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others reactions and understanding why they react as they do. Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others.
    5.
    Knowledge Knowledge of Larry H. Miller Dealerships current company management systems desirable. Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. *Knowledge of Microsoft Office products is required.
    • English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work related documents. Customer and Personal Service- Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mechanical- Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, production methods, and coordination of people and resources. Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Hazardous Materials- General knowledge of proper procedures and safety measures for handling items that may contain hazardous materials. Adaptability - Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Interpersonal Skills - Maintains confidentiality, remains open to others ideas and exhibits willingness to try new things. Leadership - Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees. Time Management - The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.
      Skills

    Education


    Experience
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