- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine from a PMS (LightSpeed), confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Requires continual standing and movement throughout front office area.
- Verify method of payment for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English language communication. Input messages into Marriott GXP and other systems. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise in conjuction with the Manager on Duty, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
- Summon bell-staff assistance to escort guests to their rooms as appropriate.
- Use the photocopier to make copies of items as required
- Other duties as assigned by the supervisor such as assisting with PBX functions.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse confusion, collect accurate information and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Experience with Galaxy/Lightspeed systems is a plus but not required.
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Raleigh, United StatesAimbridge Hospitality - Candlewood Suites Raleigh Crabtree [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for info ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Raleigh, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Candlewood suites LAX Hawthorne Raleigh, United States PermanentJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Raleigh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests making and modifying re ...
-
Front Desk Agent
1 week ago
Four Points Raleigh Raleigh, United States PermanentJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Raleigh, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Raleigh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Raleigh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
3 weeks ago
The Casso, Raleigh Raleigh, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Front Desk Agent
23 hours ago
Concord Hospitality Raleigh, United StatesFront Desk & Guest Care · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of be ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Raleigh, United StatesAimbridge Hospitality - Four Points Raleigh [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail a ...
-
Front Desk Agent
2 weeks ago
Concord Hospitality Raleigh, United States· Front Desk & Guest Care · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense o ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Raleigh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
6 days ago
Aimbridge Hospitality Raleigh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Raleigh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Raleigh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Raleigh, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 days ago
Raleigh Marriott City Center Raleigh, United States Full timeFront Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...
-
Front Desk Agents
1 month ago
Renaissance Raleigh North Hills Hotel Raleigh, United States Full timeRenaissance Raleigh North Hills Hotel is looking for Front Desk AgentsShift: Must have a flexible work schedule to include working nights, weekends, and holidays.We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of th ...
-
Front Desk Agent
2 weeks ago
Concord Hospitality Raleigh, United States· Front Desk & Guest Care · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense o ...
Front Desk Agent - Raleigh, United States - Pyramid Global Hospitality
Description
PropertyAbout Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
At The Casso we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. The Casso boasts 126 guest rooms, an on-site F&B outlet and a bar If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Casso with Pyramid Global Hospitality can mean for you
Overview
Greets and weclomes guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Global Hospitality's high standards of quality.
The Front Desk Agent will:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Education:
High school diploma required.
Experience:
LightSpeed, GXP and Marriott experience preferred.
Prior hospitality experience is a requirement.
Availability:
Must have full availability including nights, weekends and holidays.
Grooming:
All employees must maintain a neat, clean and well groomed appearance (specific standards available).
Other:
Applicants with additional language skills preferred.
Compensation Range
The compensation for this position is $16.00/Hr. - $17.00/Hr. based on qualifications and experience.