Customer Support Specialist - Scottsdale, United States - EasyStreetOffers

Description

Job Description

Job Description


Company Overview:
Easy Street Offers (ESO) is a dynamic real estate firm dedicated to providing top-notch investment opportunities. Our focus is on guiding new investors through our diverse range of real estate products and services. We believe in building lasting relationships with our clients, driven by our commitment to excellence and a customer-centric approach.


Core Values:
G.R.A.C.E
Growth mindset - win or learn but always focused forward
Right vs. Easy - Being impactful and doing what others won't vs. doing the same
Accountable - ESO, the team, and our clients
Communication - Leading with trust, articulated, transparency
Experience - give it to them 110% all the time - world-class experience for our team and customers

Job Summary:
We are seeking passionate and motivated individuals to join our dynamic sales team as Customer Success Specialists.

In this role, you will play a pivotal role in driving customer engagement, satisfaction, and retention by providing personalized support and guidance to our diverse client base.

You will have the opportunity to work closely with real estate agents, investors, and industry partners to understand their unique needs and challenges and help them maximize the value of our platform.

If you're customer-focused, results-driven, and eager to make a positive impact, we want to hear from you

Key Responsibilities:

Serve as the primary point of contact for assigned customers, building strong relationships and providing exceptional customer service and support.

Onboard new customers to our platform, guiding them through the setup process and ensuring they have the knowledge and resources needed to succeed.

Provide product demonstrations, training sessions, and ongoing education to customers to help them leverage our platform's features and capabilities effectively.

Proactively engage with customers to identify their goals, challenges, and opportunities and recommend solutions and best practices to drive success.

Monitor customer activity and usage patterns, identifying trends and opportunities for improvement, and advocating for customer needs within the organization.

Collaborate with cross-functional teams, including sales, product development, and support, to address customer inquiries, resolve issues, and drive product enhancements.

Track and report on key customer metrics and performance indicators, including satisfaction scores, retention rates, and usage trends, and take proactive steps to address any issues or concerns.

Stay current with industry trends, market developments, and competitor offerings to maintain a deep understanding of the real estate landscape and provide valuable insights and recommendations to customers.

Qualifications:
Bachelor's degree in Business, Marketing, Communications, or related field; or equivalent combination of education and experience.
1-2 years of experience in customer-facing roles, preferably in sales, account management, or customer success.
Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers at all levels.
Excellent problem-solving abilities and a proactive, solutions-oriented mindset.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Passion for real estate and a desire to learn and grow in the industry.

Type:
Full-Time, In-Person Position

Application Process:

To apply, please submit your resume and cover letter outlining your experience and why you would be a perfect fit for this role at Easy Street Offers.

We look forward to hearing from you and potentially welcoming you to our team.


Salary Range:
$45,000-$55,000 per year

Benefits:
Health, Dental, Vision
Paid time off; Holliday Pay
Profit Share

Powered by JazzHR
PlZMRHo8sQ

#J-18808-Ljbffr