Solution Architect - Westerville, United States - PERRY proTECH

Description

JOB TITLE:
Solution Architect


FLSA CLASSIFICATION:
Exempt


SUMMARY:
As a Solution Architect, this person is responsible for translating high level concepts into detailed multi-discipline solutions. This individual will assess the needs and expectations of customers and implement technical solutions to maximize customer satisfaction.


ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Serve as the liaison between multiple departments designing projects, including participating in phone and video conferences with vendors, teammates and clients to coordinate designs and complete solutions
Work alone and with others to create of technical configurations, statement of works, proposals, and other pre-sales work outputs
Design and submit solutions to vendors for validation and pricing requests
Prepare quote solutions for clients based on information gathered from our sales team, engineers and vendors
Follow standard processes and manage workflow related to the creation of pre-sales deliverables
Create solution diagrams, collect and review requirements from customers, and perform other pre-sales activities in support of engineering initiatives
Provide configuration support for products and offerings from our key strategic vendors
Communicate concepts and ideas effectively both verbally and in writing across all levels of our organization and with our clients
Coordinate and communicate IT architecture designs and concepts between our sales force, engineers, and clients
Participate in weekly meetings with staff and management to discuss results, opportunities, and necessary improvements
Work closely with sales, service and clients to investigate and assist in solving the most demanding problems and provide accurate reporting to all parties involved
Interact with customers and answer questions about PERRY proTECH products, technologies, solutions, and offerings from our OEM partners
Research new technologies and technical issues and become a subject matter expert
Stay abreast of developments in the technology sectors
Participate in technical training enablement programs and complete vendor certifications


GENERAL REQUIREMENTS:
Detail oriented and ability to see the big picture of a solution
Excellent time management abilities
Excellent interpersonal, active listening, and presentation skills
Advanced analytical and technical skills
Ability to evaluate and solve complex problems in conventional and non-conventional ways
Ability to communicate technical concepts to a broad range of staff
Ability to self-manage and collaborate with others
Eager and willing to add to current knowledge base and skills
Self-motivated, flexible, and take initiative
Excellent verbal and written communication skills
Prioritize customer service and client satisfaction
Present yourself in a professional and courteous manner as a representative of PERRY proTECH
Uphold and embody PERRY proTECH core values at all times
Abide by PERRY proTECH policies and procedures outlined in the Company Handbook


WORK ENVIRONMENT:

A Solution Architect works primarily in the office and must be able to sit for an extended period of time.

This person may be required to travel to offsite meetings and other PERRY proTECH branches as needed.


QUALIFICATIONS:
Associate degree in computer science or equivalent work experience

A+ and Network+ Certifications are a plus

Working experience with Microsoft server or Networking solutions (Cisco, Fortinet) are a plus

Experienc