- Integrity – We are honest, genuine, and transparent in our interactions.
- Concern For Others – We care for each other and our guests.
- Collaboration – We value diversity and "come as you are" spirit and personality.
- Accountability – We make mistakes, learn from them, and strive for continuous improvement.
- Hospitality Soul – We have fun creating lifelong memories for each other and our guests.
- Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
- Perform additional bookkeeping, administrative, and accounting procedures as required
- Provide exceptional service to all hotel guests during their stay
- Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
- Maintain records of routine accounting transactions; assist in the preparation of financial and operational reports including trial balances, adjustments and closing entries; may assist in analysis and interpretation of accounting records for use by management
- Act as night manager in the absence of the manager on duty; (ability to work unsupervised)
- Some food-related preparation for Breakfast service may be required
- Outstanding communication skills and excellent customer service skills are required
- Requires a flexible schedule that allows for overnight shift hours
- Computer proficiency is required; experience with accounting or reservation software is preferred
- Diploma or equivalent from high school is required; some college is desired
- Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
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Night Auditor - Santa Monica, United States - Stilwell Hotel
Description
Job Description
Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience
The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Additionally, they complete nightly reports and audits and act as the "Manager on Duty" in the absence of a regular Manager.
This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.
We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.
Our Values embody:
$17 - $19 per hour
Responsibilities:Lark Hotels is a premium hotel development and management company with a portfolio of 50+ branded and independent boutique hotels and 7 full-service restaurants in high-profile destinations in 12 states. Lark Hotels launched its first boutique properties in 2012, and Lark Independent ), focused on the management and marketing of independent hotels, in 2020. The company has continued its expansion into the south, west, and throughout the U.S. with a number of new brands, innovative properties, and inspiring designs in development. Stilwell Hotel is the latest addition to this portfolio with its brand new renovated rooms and grounds, and our re-imagined approach to hospitality. The property is a luxury property with an at home feeling. Comfortable, fun and centrally located, Stilwell Hotel is the place to work in down Carmel.
