Cashier Receptionist Scheduler Imaging - San Francisco, CA

Job summary

The cashier receptionist/scheduler greets and checks in all patients reporting to the medical office in a professional and courteous manner.

Responsibilities

• Serves as an ambassador for Kaiser Permanente by exhibiting respectful courteous and friendly behavior towards around our patients members Takes accountability for customer experience at Point of Service
• Creates a welcoming environment including maintaining a professional demeanor appearance physical environment Greets patients assists with facility directions provides resources answers questions when applicable escalates issues Actively seeks information to understand themember/patient circumstances problems expectations needs Addresses patient problems concerns issues escalates management when necessary Refers departments administrative services Consistently demonstrates service behaviors principles Understands Mission integrates into interactions
• Serves as an ambassador for Kaiser Permanente by exhibiting respectful courteous friendly behavior towards around our patients members Takes accountability customer experience Point Service Creates welcoming environment including maintaining professional demeanor appearance physical environment Greets patients assists facility directions provides resources answers questions when applicable escalates issues Actively seeks information understand themember/patient circumstances problems expectations needs Addresses patient problems concerns issues escalates management when necessary Refers departments administrative services Consistently demonstrates service behaviors principles Understands Mission integrates interactions
• Greets assists with facility directions provides resources answers questions refers other departments administrative services Demonstrates telephone etiquette skills Courteous polite telephone takes accurate legible complete messages forwards appropriate party Registration Systems Follow appropriate registration policy procedures Navigates uses multiple organizational systems E.g. registration system appointment system email system etc Accesses reviews keeps current reference materials alerting workflow changes Completes tasks technical order perform expected duties Understands impact making decisions impacted billing clinical regulatory reporting cost collection Initiate downtime procedures needed Other registration duties include Obtains obtains secures ensures sufficient denominations provide change Uses correct document report discrepancies Problem solves makes attempts resolve cash drawer change fund Obtain verification pending authorizations Financial Counselor available Informs receive bill depending coverage received Notify denies defers based ability pay Calculate liability benefit plan e.g. IVF Collect records appropriate cost share from Notifies payment options critical regarding financial liabilities Explains basic cost share info Patients overrides directed policies procedures Manage performs department-specific tasks Adheres all department facility regional policies procudes Communicate clearly appropriately constructively staff physicians ED Medical Center community Works positive operational outcomes Performs other required Spends no more than time above duties Scheduling Must spend least time scheduling Facilitate timely scheduling coordinating patient physician technologist Receive orders facilitate proper assigning communicate info patients Verify message reply back ordered physician prior prioritize cases referrals established guidelines Contacts schedule exam procedure return appointments according established processes scheduling protocols Determine communicate proper preparation allergies lab tests pre-requisite exams Notify inform costs obligations conduct screening questionnaires appropriately Refer other resources e.g eligibility support Patient Financial Services Business Office member services medical secretaries Follow defined KP Health Connect workflows Secure charts history informed consents advance examine procedure Cancel reschedule appointments notify changes schedule add-ons cancellations no-shows Contact remind prep provide exam study materials per protocol Supervisory Responsibilities This has supervisory responsibilities

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  Job description

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