Front Desk Manager - Charleston, United States - Marriott North Charleston

Description

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises day to day activities of front desk, bell, and van drivers staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
• Works side by side with front desk associates when necessary to provide outstanding guest service
• Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
• Confers closely Front Office Manager at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required