Head of Managed Accounts - Severn, United States - Slicker Recycling Ltd
1 month ago
Description
About us
Slicker Recycling is one of the UK's leading hazardous waste management companies and is the UK's largest collector and processor of used waste lubricating oil.
We strive to be the safest, most progressive and environmentally sound company in our sector, which supports our vision of innovation and sustainability.
Our expert teams are able to offer total waste management solutions to an extensive customer base across the whole of the UK and Ireland.
We work in partnership with a wide range of customers from sectors including automation, plant and tool hire, facility management, retail, manufacturing, construction, agriculture, the public sector and much more.
We ensure that waste is stored, managed and disposed of appropriately for our customers in full compliance with the latest regulations.
As a business our strategy is focused on growth and continuous improvement.Since the launch of Slicker in 2016 we have completed four acquisitions and have remained focused on driving the business from strength to strength.
Having traded well throughout the pandemic we are in a strong position for continued growth.
Our 200 employees operate within a fast paced and busy working environment, we work hard but we also enjoy having fun and being part of a team.
The Job Role
The role of 'Head of Managed Accounts' is a key appointment for our business, playing a crucial role in leading our account management team.
This is a demanding role which will require drive, ambition, enthusiasm and creativity, combined with a high level of technical skills such as selling, negotiation, forecasting and commercial acumen.
The portfolio comes with a degree of complexity so the right person will have a strong analytical understanding, commercial modelling skills and have experience of leading sustainable change within teams or companies.
The successful appointment will have a growth mindset, self-starter determination, be able to demonstrate entrepreneurial thinking, and a desire to deliver results.
Leading the Account Management team:
managing client portfolios, ensuring compliance with regulations, fostering client relationships, contributing to the overall success and growth of the business
Implementing short and long-term strategies for increased client retention, improving client relationships, and driving revenue growth from existing accounts
Leading interactions with the most strategic accounts. Collaborating with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends
Reviewing and improving key elements of the department such as sales messaging strategies and customer journey
Establishing data collection and monitoring processes that accurately reflect the status and health of accounts and suggest tactical response
Coaching, supporting, and developing the team, monitoring their success and conducting regular performance reviews
Facilitating targeted action plans to resolve issues and maintain client satisfaction
Keep abreast of the latest trends, regulations, and advancements in sustainability to guide their continuous improvement efforts
Apply the Slicker values to your role, "People rarely succeed unless they have
Fun
in what they are doing."
What we would love to see from you:
Commercially focussed:
broad knowledge of corporate approaches to sustainability and ESG, keeps up-to-date with industry changes and trends. A sharp mind attuned to commercial and financial details, with strong experience of forecasting, reporting and tender preparation.
Confident communicator:
excellent verbal and written communication skills with strong negotiation and presenting ability to influence key stakeholders at all levels of an organisation.
Multitasking maestro:
resilient project management skills to keep the team on track to deliver on multiple initiatives with finesse.
Leader:
proven success as a line manager would be beneficial or experience of supporting the development or coaching of junior professionals.
Competency:
confident with CRM software and related sales processes, as well as MS Office (Excel and PowerPoint essential). Analytical
prowess and a talent for transforming data into actionable insights for our customers and AM team.
Flexibility:
importantly, you will need a willingness to travel and work flexibly
Experience:
demonstrable success in account management environments, building and developing strong client relationships, preferably in waste management or facilities management sectors.
Sustainability focussed business
Commission Structure
Company Car or allowance
Private Medical Insurance, Healthcare cash back plan and Life Insurance
Perkbox employee discounts and salary sacrifice schemes
Paid company events
Employee Assistance Programme
Company pension
On-site parking
Hybrid working potential
Hours of work
8.30am - 5.00pm
Monday to Friday
40 hours per week
Values
The successful candidate will have the ability to demonstrate, understand and apply our workplace values. These are embedded in to our business and applicants must evidence their values as part of the application process.
Smart
~
Honest
~
Reliable
~
Together
~
Fun
Smart – keep it simple and keep doing it better
Honest – be straight with each other and give feedback
Reliable – do what we say we will and tell people if we can't
Together – work together as one and support each other
Fun – enjoy what we do and have a great time
Slicker Recycling is an equal opportunities employer and will continue to ensure it offers career opportunities without discrimination.
Employment positions throughout the Company are filled with the candidates who possess the most appropriate skills and competencies relevant for the particular job role.
Slicker Recycling is to treat all employees fairly and equally regardless of gender, sexual orientations, marital status, race, colour, nationality, religion, ethnic or national origin, age, disability or union membership status.
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