Customer Service Representative - Grand Rapids - West Michigan Community Bank

    West Michigan Community Bank
    West Michigan Community Bank Grand Rapids

    4 days ago

    Default job background
    Description
    Job Description:

    The Customer Service Representative is a critical role at West Michigan Community Bank, responsible for delivering exceptional customer experiences in a fast-paced environment. Key responsibilities include processing various financial transactions, answering customer inquiries, and cross-selling bank products and services to enhance customer satisfaction and loyalty.

    Key Responsibilities:
    • Process complex financial transactions accurately and efficiently
    • Provide professional customer service, responding to questions and concerns in a courteous and empathetic manner
    • Suggest and introduce relevant bank products and services to customers, driving business growth and revenue
    • Maintain comprehensive knowledge of the bank's offerings and benefits, ensuring seamless customer engagement
    • Accurately balance cash drawers and maintain a secure work environment

    Requirements:
    • High School Diploma or equivalent required
    • Excellent customer service skills and experience preferred
    • Cash handling experience beneficial
    • Professional customer service background essential

    Benefits:
    • 401(k) plan with matching contributions
    • Dental, health, and vision insurance options
    • Employee assistance program for mental health and wellness
    • Flexible spending account for medical expenses
    • Paid time off for relaxation and rejuvenation

    Schedule:
    • Full-time position with Monday-to-Friday hours
    • Weekends as needed for branch coverage


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