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    Cancer Prevention Associate I - Buffalo, United States - Roswell Park Comprehensive Cancer Center

    Roswell Park Comprehensive Cancer Center
    Roswell Park Comprehensive Cancer Center Buffalo, United States

    1 week ago

    Default job background
    Part time
    Description

    Summary:

    This part-time call center coach for the Smokers Quitline is a benefitted position located at Roswell Park. Provides consultation and coaching to callers who are trying to stop smoking. Responds to stop smoking inquiries from the general public on the telephone and via webchat. Follows a scripted, client intake process to provide support and determine eligibility for nicotine replacement products. Conducts callbacks generated from voicemails and online requests. Training provided on tobacco treatment techniques including developing a plan for quitting. Documents all interactions in the client management application. Flexible schedule includes afternoons, evenings, Saturday or Sunday. Call center hours Monday through Friday 8:30am-9:00pm, Saturdays from 8:30am-7:00pm and Sundays 8:30am-5:00pm.

    Salary range for this position is $ $24.23 hourly which includes a comprehensive benefits package.

    Qualifications:
    Required Education and Experience

    1. Associate's degree in an appropriate field and the equivalent of two (2) years of full-time experience in a call center, customer service, or healthcare; or
    2.

    High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in a call center, customer service, or healthcare.


    NOTES:
    1. Must be a current non-smoker.
    2.

    The incumbent will obtain and maintain Tobacco Treatment Specialist Training and National Certification within twelve months of appointment to this title as a condition of continued employment.

    3.

    Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

    Preferred Qualifications

    The preferred candidate will have strong customer service experience, counseling and or coaching experience with knowledge of the Tabaco quit process.

    They will also have excellent computer skills and telephone or call center experience.
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