Client Appointment Specialist - Knoxville - Riverview Decks

Description

Job Description:

The Client Appointment Specialist will be the first point of contact for homeowners helping them schedule consultations and guide them into our system with clarity and professionalism.

Responsibilities include lead intake & client communication, scoring & qualification, appointment scheduling & calendar management as well as AI lead review & validation pipeline CRM management productive downtime tasks consultant support shift discipline break compliance team collaboration reporting performance metrics KPIs are measured on speed-to-lead response time booking set rate show rate routing address accuracy CRM cleanliness confirmation success weekly bonuses overall professionalism reliability personal characteristics such as self-motivation organization detail orientation comfortability structured workflows handling pressure staying kind professional wanting stable long-term position consistent predictable process driven work feeling proud accuracy clean data cultural fit requirements value family-friendly culture respect team members homeowners want grow professionally bring positive energy align with Riverview standards craftsmanship integrity communication compensation in office environment assisting clients consultants teams that meet high-performance expectations deliver exceptional customer experiences improve skills training tools resources report directly sales manager communicate daily updates issues results participate coaching sessions input scripts processes Facts about this role: - Compete against other highly motivated individuals - Build lasting relationships between home owners new products services Focused working conditions encourage productivity minimal distractions busy environments dealing conflicting priorities repetitive tasks finding creative solutions unexpected problems typically found start early days weekends able give required hours effectively utilizing experience colleagues actions join collaborative ideas prioritize timely complete immediate urgent matters appoint appropriate specialists task seamless collaborate efficiency tact complimentary strive prefer procedures prevention quality preferred large shifts employee make 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