- Oversee all O&M functions including systems administration, patch management, asset management, backup/recovery, and monitoring.
- Supervise service desk operations, incident escalation, and Tier 2/3 support resolution.
- Maintain compliance with security standards and support incident response and audit readiness.
- Develop and maintain runbooks, SOPs, and change control processes.
- Ensure continuity through disaster recovery planning, testing, and documentation.
- 7+ years of experience managing IT operations and infrastructure environments.
- ITIL v4 Foundation
- Security+ certification (CISSP highly preferred)
- At least one major platform certification (Azure/AWS/VMware)
- An active DoD Top Secret clearance with SCI eligibility is required
- Experience with enterprise monitoring, backup, imaging, and endpoint management tools.
- Strong understanding of ITIL-based operations and security compliance frameworks.
- Familiarity with classified environments and system accreditation requirements preferred.
- Bachelor's degree in a technical or business field.
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IT Operations Manager Lead - Washington D.C. - Titan Technologies
Description
***AWARD PENDING***Titan Technologies is seeking an experienced IT Operations Manager to lead ongoing Operations and Maintenance (O&M) of enterprise IT systems, networks, and services in a 24x7x365 environment within the Department of Homeland Security (DHS).
The Operations Manager Lead will be responsible for ensuring operational excellence, systems uptime, infrastructure health, patching cycles, and support desk performance. The ideal candidate has strong hands-on technical knowledge, ITIL-based management experience, and the ability to lead teams in dynamic environments.
Duties and Responsibilities:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team
Titan is proud to be a Service-Disabled Veteran Owned Business.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Lead Delivery Manager
Only for registered members Washington
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Lead IT Solutions Manager
Only for registered members Washington
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Release Management Lead
Only for registered members Washington
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Lead Polling Manager
Full time Only for registered members Washington
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Product Management Lead
Only for registered members Washington
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Lead Delivery Manager
Full time Only for registered members Washington
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Product Management Lead
Only for registered members Washington
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Service Management Lead
Full time Only for registered members Washington
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Lead Leasing Manager
Only for registered members Washington
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Service Management Lead
Only for registered members Washington
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Document Management Lead
Only for registered members Washington
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Lead Case Manager
Only for registered members Washington
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Crisis Management Lead
Only for registered members Washington
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Lead IT Solutions Manager
Only for registered members Washington
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Configuration Management Lead
Only for registered members Washington, DC
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Lead Program Manager
Only for registered members Washington
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Crisis Management Lead
Full time Only for registered members Washington
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Records Management Lead
Only for registered members Washington, DC
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Lead Relationship Manager
Full time Only for registered members Washington
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Change Management Lead
Only for registered members Washington, DC
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Configuration Management Lead
Only for registered members DC Metro Area, United States