Service Attendant - Orlando, Florida, United States

Oak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Service Attendant plays a vital behind-the-scenes role in supporting the food and beverage operations within the performing arts center. This position ensures that all internal service areas run smoothly by preparing, organizing, and maintaining supplies and service stations for staff, donors, clients and other internal functions. The Service Attendant upholds high standards of cleanliness, efficiency, and presentation, contributing to a seamless operation that enhances the overall guest and performer experience.

This role pays an hourly rate of $18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until April 24, 2026.

Responsibilities

• Maintains knowledge of the menu and any special items being offered.
• Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers.
• Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
• Ensures neat presentation of all ordered items, with no spill-over.
• Pre-buses tables and full buses tables when necessary during peak periods.
• Maintains availability to work during many peak periods.
• Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
• Maintains high responsiveness to customer desires and requests.
• Maintains a professional and clean appearance.
• Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience.
• Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered
• Prepare, stock, and maintain internal service areas, pantries, and staff dining or hospitality spaces.
• Assist with the setup, restocking, and breakdown of food and beverage stations used for internal service.
• Ensure all supplies, beverages, and equipment are properly stored, rotated, and inventoried according to company standards.
• Maintain cleanliness and sanitation of all back-of-house service areas, including dish rooms, storage areas, and prep spaces.
• Support event service teams by replenishing items and assisting with internal logistics as needed.
• Work closely with culinary and front-of-house teams to ensure timely and efficient service delivery.
• Handle internal food and beverage requests professionally and efficiently while maintaining service standards.
• Adhere to all safety, health, and sanitation regulations.
• Perform other related duties as assigned to support smooth food and beverage operations.

Qualifications

• Experience working in a fast-paced, high volume environment preferred
• Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
• Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings.
• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Previous experience as banquet server or catering server preferred.
• Strong attention to detail and ability to work efficiently in a fast-paced environment.
• Excellent teamwork and communication skills.
• Ability to lift and move moderate weights and stand for extended periods.
• Knowledge of food handling and sanitation practices preferred.
• Availability to work flexible hours, including nights, weekends, and event days.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.