Patient Care Coordinator - Salinas, United States - Golden Bear Physical Therapy

Description

Overview

Starting Hourly:

$18.00 per hour

Golden Bear Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving the Central Valley, El Dorado County, and surrounding communities for over 40 years.

We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a full time Patient Care Coordinator for our Salinas location.

Must be bilingual in English & Spanish

Schedule:

Monday - Friday within clinic hours of 7am - 4:30pm

Responsibilities


ESSENTIAL POSITION DUTIES

Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staffClearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous mannerResponsible for answering phones and greeting patients with the utmost professionalism and careSchedules new patients and collects all necessary information in order to verify insurance with carrierAccurately and completely enters patient information and demographics into computer systemSubmits patient insurance information in a timely fashion to ensure benefits are verified before the patient's initial evaluationProvides patients with an explanation of their benefits and thoroughly answers all questionsCalls and confirms new patient appointmentsCollects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.

Inform patient of any outstanding balance and issues receipt when monies are collectedWorks closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flowFollow up on "no show" patients on a daily basisTreatment authorization and/or continued treatment Rx follow upMaintains patient confidence and protects operations by keeping information confidentialMaintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration ManagerMaintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or orderingParticipates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners GroupQualifications

Knowledge, Skills and Abilities

Thorough knowledge of Microsoft OfficePossess strong customer service skillsAbility to maintain confidential documentsMust be organized and able to manage multiple prioritiesAbility to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and stylesAbility to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.

Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.

Must be able to identify and problem solvePossess strong team player attributes

Education and Experience

Education

:

High School diploma or equivalent

Experience

:

1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required.

Physical Requirements and Working Conditions:

Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.

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