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    Front Desk Agent-Part-Time/Weekends-Carter Creek Winery Resort - Johnson City, United States - Carter Hospitality Group

    Carter Hospitality Group
    Carter Hospitality Group Johnson City, United States

    2 weeks ago

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    Part time
    Description

    Job Description

    Job DescriptionBenefits:
    • Employee discounts

    Located between Johnson City and Fredericksburg, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features villas, event venues, a tasting room, a restaurant, an onsite microbrewery, and an outdoor event center featuring musical acts from near and far.

    For more information, visit

    SUMMARY: Carter Creek Winery Resort & Spa is currently hiring for Front Desk Agent. This is a part-time position working primarily on the weekend. In this position, the ideal candidate will maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests by name and ensure that all guest feel welcomed to the property.

    ESSENTIAL DUTIES: The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
    • Registering guests and assign rooms.
    • Conduct check-in and check-out processes.
    • Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
    • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
    • Respond to phone calls, and retrieve guest mail, faxes and packages.
    • Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
    • Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
    • Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
    • Handle cash, credit card, and other financial transactions.
    • Post charges such as room, food, wine to ledger.
    • Compute or adjust bill, collect payment, and make changes for guest.
    • Other duties as assigned.
    Requirements include but are not limited to the following:
    • Prior hospitality or service industry experience is preferred
    • High level of attention to detail
    • Consistent attendance in accordance to the standards
    Benefits (Part-time):
    • Employee discounts
    • Referral program
    Schedule:
    • Must be available to work all shifts including weekends
    • Flexible scheduling
    • Additional work available for special banquets or events
    We are an Equal Opportunity Employer.
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