Member Care Workforce Analyst - Buffalo
2 weeks ago

Job Summary
The Workforce Management Analyst is responsible for creating and maintaining daily schedules for the Member Care call center.Key responsibilities include analyzing PTO submissions, approving or denying them based on business needs in collaboration with the Workforce Management Lead and Supervisor Team in Member Care,
- Create and maintain daily schedules for the call center.
- Perform real-time monitoring duties.
Job description
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