Cross-Functional Information Technology Support Coordinator - Denton
3 weeks ago

Job summary
This position is responsible for helping IT service customers by serving as a secondary (tier 2 or second or indirect) point of contact to: fix and/or create workarounds for problems, sometimes systemically; fulfill requests, sometimes systemically (e.g., automation); do maintenance and/or projects that affect an entire user group.This position is responsible for the administration and support of the technical services for a college or administrative area. Duties reflect substantial variety and complexity. Assignments are broad in nature and usually require creativity and originality. Serves as a resource for others regarding customer and systemically related complex, confidential, or sensitive incidents,
Job description
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