- Conducts and records patient interviews to gather demographic and financial information for registration, insurance verification, pre-certification, and billing.
- Registers patients at various locations and across different departmental areas, understanding the patient flow processes in each area.
- Identifies opportunities for process enhancement that foster teamwork among colleagues, enhance revenue cycle operations, and improve the overall patient experience.
- Verifies patient insurance eligibility and determines suitable benefit levels for expected services. Calculates and collects patient financial responsibilities based on financial clearance policies, including existing and delinquent accounts.
- Assists patients in navigating to nursing units by offering guidance, personal escort, and medical mobility aid when needed.
- Ensures compliance with order validations, cash policies, government payor regulations, and patient safety protocols for accurate patient identification.
- Promptly raises potential service concerns to management when required.
- Strong listening and communication abilities, along with professional telephone etiquette.
- Capability to maintain professionalism in high-pressure and emotionally charged situations, such as criminal incidents, behavioral health issues, and patient distress.
- Exhibits a high level of empathy, effectively communicates with patients and families during difficult circumstances, and showcases exceptional customer service skills.
- Demonstrates adeptness in managing multiple priorities efficiently and in an organized manner.
- Proficient in data entry, numerical tasks, typing, and computer navigation.
- Basic proficiency in computer operations and Microsoft Office suite.
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with a matching contribution of up to 5%
- Tuition reimbursement
- Accrual of paid time off starting from Day 1
- EDUCATION - High School Diploma or GED Equivalent
- EXPERIENCE - Less than 1 year of relevant experience
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Submission for the position: Access Services Representative - Grapevine, United States - Baylor Scott & White Healthcare
Description
JOB SUMMARY
The Access Services Representative 1 is responsible for gathering precise demographics and insurance details to register patients, confirm insurance benefits, and manage patient financial obligations.
SHIFT AND SCHEDULE
Evenings - Monday to Friday 2:00 pm - 10:30 pm
ESSENTIAL FUNCTIONS OF THE ROLE
KEY SUCCESS FACTORS
BENEFITS
Our benefits package offers
QUALIFICATIONS
