Contact Center Collections Specialist, Full Time, Alpena - Alpena, MI

Only for registered members Alpena, MI , United States

3 weeks ago

Default job background
Full time

Job summary

We're seeking a Contact Center Collections Specialist to support members through account challenges with professionalism, empathy and accuracy.
This role is ideal for someone who's comfortable handling sensitive conversations,
enjoys problem-solving and thrives in a structured fast-paced environment.

Responsibilities

  • Connect with members by phone in person and in writing regarding delinquent accounts
  • Review account history and initiate appropriate collection and recovery actions
  • Clearly explain account status next steps and available solutions

  • High school diploma or GED
  • cStrong communication organization attention-to-detail skills<>Liability to manage multiples accounts priorities<>Working knowledge of Microsoft Office applications<>Ability to handle confidential information with discretion
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