Technical Specialist - Greenville, United States - Abacus Service Corporation

Description

Engagement Type:
Contract


Short Description:

The Network Manager position is responsible for budget oversight, planning and consulting with senior leadership on the strategic direction for the organization and providing technical leadership and management for DHHS IT and data networks.

Complete Description:
Primary Purpose of the Position

Providing technical leadership and management
for DHHS IT and customer voice and data networks. This position plans and
direct the work of others and manages projects through implementation. The
Network Manager is the top-level IT position within the facility. This position
is responsible for budget oversight and planning and consulting with senior
leadership on the strategic direction for the organization.

The position may be reassigned as necessary to
support the department's critical needs and changing priorities. On call,
travel, and overtime may be required dependent on client needs.

Knowledge, Skills and Abilities Recommended for this
Position

• This position requires experience managing a

networked environment, a high degree of customer service, teamwork, effective
communications, talent development, organizational awareness, business
management, and technical leadership. The employee should have experience in
networking tools and techniques. The employee must have experience in direct
client contact.

• Provides configuration, installation, testing,

security controls, and maintenance of the network infrastructure including
switches, routers, firewalls, and wireless access points. This position is also responsible for Windows
server configuration, installation, support, advanced level troubleshooting,
security feature implementation, data safeguarding, compliance, and system
administration.

• The position oversees the user environment

consisting of a myriad of devices including, telephone, cable infrastructure,
desktops, laptops, tablets, mobile devices, multifunction devices, camera
systems, access control systems and various other computer related
systems. These responsibilities include
configuring, maintaining, troubleshooting, patching, or migrating end-user
devices as appropriate and within security controls.

• Thorough knowledge of the capabilities of data

communications hardware and a variety of computer hardware and software.

• Thorough knowledge of communications protocols,

software, and network architecture.

Responsibilities

• Oversee the user environment consisting of a

myriad of devices including, telephone, cable infrastructure, desktops,
laptops, tablets, mobile devices, multifunction devices, camera systems, access
control systems and various other computer related systems. These
responsibilities include configuring, maintaining, troubleshooting, patching,
or migrating end-user devices as appropriate and within security controls.

• Plan and direct the work of others and manage

projects through implementation.

• Communicate effectively in oral and written

form.

• Develop and maintain effective working

relationships including vendors.

• Track and communicate operational metrics

(including trending over time) and identify process and service improvements
opportunities.

• Participate with data or process owners on

projects such as refresh and consolidation strategies that included
infrastructure technology updates and rollouts.

• Ensure that infrastructure (networks,

datacenters, servers, and storage) incidents and problems are resolved in a
timely and effective manner, and reduce by analyzing root causes, minimizing
disruption to business operations, and adhering to SLAs on availability and
resolution response times.

• Align with department/division counterparts to

achieve standardized operations and ensure execution of IT policies.

Education and Experience

Bachelor's degree in computer science, computer
engineering, information systems management or a related curriculum from an
appropriately accredited institution and five years of progressive experience
in telecommunications network management, analysis or design, or traffic
engineering; or bachelor's degree from an appropriately accredited institution
and six years of networking related experience such as network design, analysis
or network management; or Associates degree in Electronics or Networking Technology
from an appropriately accredited institution and six years of networking
related experience; or an equivalent combination of education and experience.

Required / Desired Skills

Skill Required / Desired Amount of Experience Thorough knowledge of the capabilities of data communications hardware and a variety of computer hardware and software. Required 3 Years Thorough knowledge of communications protocols, software, and network architecture. Required 3 Years Knowledge of software design and modifications. Required 3 Years Ability to plan and direct the work of others and manage projects through implementation. Required 3 Years Ability to communicate effectively in oral and written form. Required 3 Years Ability to develop and maintain effective working relationships including vendors. Required 3 Years Ability to track and communication operational metrics (including trending over time) and identify process and service improvements opportunities. Required 3 Years Ability to align with department/division counterparts to achieve standardized operations and ensure execution of IT policies. Required 3 Years