Member Relations Director - Town Center Dr Costa Mesa, California, United States
1 day ago
Job description
Member Relations Director
THE PARK CLUB CALIFORNIA
The Park Club is an exclusive, members-only private social club located in Costa Mesa Orange County CA that blends refined hospitality with a vibrant sense of community. Designed for professionals, creatives, and leaders who value connection, culture, and elevated experiences, The Park Club offers a warm, stylish environment where members can dine, socialize, work, and celebrate. With thoughtfully curated events, exceptional service, and elevated culinary offerings, we strive to be the destination where relationships are built, ideas are sparked, and exceptional moments happen.
Our Culture
At The Park Club, we believe in service with integrity, attention to detail, and creating genuine connection. We cherish a professional and approachable atmosphere - one where team members are empowered, supported, and encouraged to grow. If you take pride in your work, care about how people feel, and enjoy being part of something special, you'll fit right in.
Job Summary
The Member Relations Director (MRD) is responsible for shaping and enhancing the overall member experience to drive revenue, member engagement and spend, retention and satisfaction while aligning with the club's strategic plan. This role includes developing and executing the Member Experience strategic plan, member events, experiences, and programs that increase revenue and engagement across all areas of the club. The MRD is responsible for managing the new member journey, from onboarding to early tenure management and at-risk member intervention, with a strong focus on retention.
The MRD will implement and maintain a comprehensive communication strategy that amplifies the club's narrative across all channels while ensuring clear and effective communication of club initiatives. They will continuously innovate and refine member events and experiences, adapting to evolving member needs and industry trends to create a vibrant, connected member community. In addition, the Director will supervise the Member Experience team (where applicable), overseeing project management, budgeting, staffing, hiring, and training. This position plays a vital leadership role in fostering a dynamic and engaging member community, ensuring long-term member satisfaction and loyalty.
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