Front Desk - St. George - PEG COMPANIES

    PEG COMPANIES
    PEG COMPANIES St. George

    6 days ago

    $28,000 - $42,000 (USD) per year *
    Description

    Job Type
    Full-time
    Description
    The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand's service standards.

    • Greet and welcome guests upon arrival with a friendly and professional demeanor.
    • Perform accurate check-in and check-out procedures.
    • Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
    • Secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system.
    • Resolve guest complaints promptly and effectively, escalating issues when necessary.
    • Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
    • Maintain lobby and front desk area cleanliness and organization.
    • Follow security procedures, monitor guest access, and report any suspicious activity.
    • Assist with reservations, cancellations, and modifications.
    • Promote hotel services and amenities to enhance guest satisfaction.
    • Some properties may require driving hotel shuttle or guest cars to support valet service.
    Requirements
    Requirements:
    • High school diploma or equivalent; hospitality or customer service training preferred.
    • Previous experience in a front desk, reception, or customer service role desirable.
    • Strong communication, problem-solving, and interpersonal skills.
    • Proficiency with computers and reservation/property management systems (PMS experience a plus).
    • Ability to remain calm and professional under pressure.
    • Flexible schedule availability, including evenings, weekends, and holidays.
    • Some locations may require a Drivers' License and insurability to operate company vehicles
    • Bilingual skills are a plus.
    Physical Requirements:
    • Ability to stand for extended periods (up to 8 hours).
    • Frequent use of hands and arms for typing, phone handling, and guest interactions.
    • Occasionally lift or carry items up to 25 pounds (luggage or supplies).
    • Ability to bend, stoop, and reach as required.
    • Clear verbal communication and professional appearance at all times.
    Salary Description
    * This salary range is an estimation made by beBee
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