P/C Customer Service Training and Development Specialist - Lansing, MI

Only for registered members Lansing, MI, United States

1 week ago

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Job summary

Design comprehensive training programs for customer service team members. Develop engaging training materials to provide consistent skills and knowledge needed to deliver an extraordinary customer experience.


Responsibilities

  • Design and maintain dynamic training programs including curriculums and learning materials for the customer service department.
  • Collaborate with Subject Matter Experts (SMEs) to identify needs and develop customized solutions.
  • Manage meetings scheduling sessions in P/C Customer Service training programs tracking progress of team members.

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