Lease End Loyalty Associate - Plano, TX

Only for registered members Plano, TX , United States

3 weeks ago

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Job summary

This position is responsible for managing customer facing processes associated with end of term lease accounts.

Responsibilities

  • Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems.
  • Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty.

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