Lease End Loyalty Associate - Plano, TX
3 weeks ago

Job summary
This position is responsible for managing customer facing processes associated with end of term lease accounts.Responsibilities
- Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems.
- Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty.
Job description
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