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Warner Robins

    Hotel Night Auditor - Warner Robins, United States - Wyndham Property

    Wyndham Property
    Wyndham Property Warner Robins, United States

    4 weeks ago

    Default job background
    Description
    Looking for a Hotel Front Desk Rep to work the overnight shift as well as alternating shifts as needed. Candidate must be able to work independently and able to handle Guest situations professionally.

    Candidate must be dependable with reliable transportation.

    PLEASE DO NOT APPLY IF YOU DO NOT HAVE HOTEL FRONT DESK EXPERIENCE


    Responsibilities


    • Process guest registrations, including collecting payments and deposits
    • Handle any Guest issues to provide the best Guest Service Satisfaction
    • Front desk staff works cohesively with Maintenance and Housekeeping staff/supervisors
    • Able to communicate with General Manager to resolve any payment or guest room issues
    • Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
    • Perform nightly duties including running night reports
    • Maintain room status inventory of clean/dirty vacant rooms
    • Communicate all pertinent shift information to changing shift and General Manager
    • Able to keep track of out-of-order rooms and follow up with maintenance on any repair issues
    • Maintain and clean lobby and bathroom as needed

    Qualifications


    • Must have at least 2 years of Hotel Night Audit/Front Desk Experience
    • Must have a high school diploma or equivalent
    • Must have your own transportation
    • Must have sound judgment and discretional skills and be able to work with little or no supervision
    • Must be computer literate/Synexis experience a plus
    • Must be able to operate basic office machines, i.e. copier, fax, scanner, printer
    • Must display good organizational and time management skills
    • Must have excellent communication and interpersonal skills with the ability to handle guest situations with problem resolution
    • Must be able to stand for long periods of time
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