Temporary Enrollment Counselor - San Dimas, United States - Los Angeles Pacific University

Description

The Temporary Enrollment Counselor will be responsible for recruiting students to enroll in Los Angeles Pacific University's online programs through consultative selling processes. This involves reaching out to individuals via phone, text or video conferencing, taking incoming calls and placing outbound calls to prospective students. Their primary purpose will be the conversion of inquiries to enrolled students while guiding the applicant through the admissions process to support LAPU's enrollment, retention, and customer satisfaction goals. This involves ongoing strategy to build rapport, create urgency, develop buy-in, and set expectations for the student experience.

Number of open positions: 2

Application Materials: Please submit a PDF version of your resume/CV and list of your current references. We need at least two professional references that have served in a supervisory role. Cover letter is optional, and not required.If you would like to upload additional documents, please feel free to upload additional documents under the "Documents Section". This section is located after "Links" and before "Questions" in the application. Note to applicant: The email address you use to apply with, will be your username for your account and all email notifications. Questions, please email

Compensation: Grade 6: $ $25.13 (non-exempt/hourly)

Primary Work Location: Remote: Home Office: *Employee's home office must be located in a state LAPU is registered in. (AZ, AR, CA, CO, FL, GA, IL, KS, MN, MO, MT, NM, NC, OH, OR, PA, TX, TN, VA, WA, WI)

Office Time Zone: Candidates must be willing to work in the Pacific time zone as determined by the manager

Schedule: We need a schedule that accommodates our student's needs and schedules. Candidates must be willing to work one late shift during the week during the Pacific time zone. Hours are M-F 8 am - 5:00 pm PST. One late shift per week from 10 am to 6:30 pm PST will take place between T-TH, depending on the department's needs.

Remote work vs. Telecommuting Expectation: We expect our employees to be able to fulfill their LAPU responsibilities with minimal distractions. While remote work does offer flexibility, employees should make arrangements for regular dependent care during work hours.

Required Experience / Education

• Christian Commitment: vital Christian faith and lifestyle
• Supportive of the evangelical mission and purpose of Los Angeles Pacific University
• Prior experience in a sales, fast paced call center or high volume customer service
• Proven experience establishing and maintaining relationships with diverse constituents
• Associate's degree
• Strong communication and interpersonal skills with the ability to deliver information effectively and persuasively

Desired Experience / Education

• Experience with accelerated online degree programs preferred
• Recruiting and advising prospect adult students
• Strong consideration is given to candidates with recruiting, higher education, or sales experience
• Prior experience in a sales role, preferably in a similar industry or selling similar products or services
• Experience in consultative selling, lead generation, and networking skills is beneficial
• Bachelor's degree

Essential Functions

• Professionally represent Los Angeles Pacific University, academic programs, and services to prospective students and the community.
• Serve as the first point of contact and customer service representative to prospective students; providing consistent, accurate, and timely information about Los Angeles Pacific University and its programs.
• Responsible for following up on prospective students generated through web and phone inquiries, web chats, events, webinars, and special promotional activities.
• Using consultative sales skills, develop relationships with prospective students and applicants in an effort to recruit the most qualified students for LAPU's online based programs.
• Responsible for qualifying prospective students, conducting a needs assessment, and assisting prospective students through the completion of the application process and first session registration.
• Must be comfortable with accountability for the outreach and follow-up for each prospective student and applicant. A minimum of 85 outbound calls with prospective students throughout the day and or a minimum of 120 minutes of talk time
• Demonstrate strong time management skills, the ability to prioritize tasks, and attention to detail to meet deadlines
• Maintain complete records of activities and submit routine reports as requested.
• Collaborate with staff to help attain common goals through participation in meetings, project teams, training, and planning activities.
• Utilize CRM system for proper tracking and accurate reporting of recruitment activities, and documenting contact with all prospective students and applicants.
• Develop and update knowledge on academic programs, features/benefits, student services, market conditions, and competitor activities.
• Demonstrates a strong understanding of the institution's programs and policies, and be able to effectively communicate this information to prospective students.
• Provide guidance and serve as an enrollment liaison for applicants through the entire admissions process
• May serve as point person for additional responsibilities and projects as needed, and to contribute to the success of the enrollment department.
• Adhere to the Family Education Rights and Privacy Act (FERPA)
• Required to work a Saturday commencement event each calendar year
• Performance Management: The Essential Functions outlined above will be used as a basis for performance management. The complete fulfillment of these functions must be met in order to be considered for the Enrollment Counselor II Position.
• Additional responsibilities for the second tier will be focused on currently unmet and ongoing departmental needs such as quality control, external communications development, new implementations/initiatives, onboarding ambassadors, ongoing training, and data quality as signed by their Manager or Director of Enrollment.
• Carry out other duties and responsibilities assigned by their Senior Program Rep/Team Lead, or Director of Enrollment.

Missional Expectations

All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students. As a LAPU employee, you are called to engage with your colleagues and all those that the university serves by modeling Christ-like character in all of your interactions. You will celebrate and honor other employees and students as being made in the image of God; be thankful, expressing gratitude to God and one another; build others up with your words; and work as an instrument of God's love seeking to heal a lost and broken world.

Knowledge, Skills, and Abilities

• Ability to work collaboratively across organizational units specifically related to student recruitment and marketing
• Familiarity with an online education delivery model
• Knowledge of JRM database systems and MoodleRooms Learning Management Systems
• Proven customer service record with culturally diverse and non-traditional students
• Strong command of the English language with excellent written and oral communication skills
• Strong organizational skills, detail-oriented, with an ability to plan and manage multiple projects concurrently in a timely manner
• Ability to be proactive, to work with little supervision, and meet deadlines
• Ability to adapt to a changing, fast-paced environment
• Knowledge of general office methods, procedures, and practices
• Ability to maintain thorough recordkeeping systems and procedures
• Skill in the use of personal computers and appropriate software applications within online education (see below)
• A positive, cooperative, Christ-like attitude supportive of the University and its mission

Mental Demands

• Ability to gather data, learn procedures, compile and retain information
• Ability to present self in professional a manner and reflect goals and standards of LAPU
• Ability to engage in critical thinking, have a high level of initiative, and exercise independent judgment
• Ability to maintain confidentiality and manage confidential information

Physical Demands

This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand, walk, and sit for extended periods of time
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment for extended periods of time
• Visual acuity to read words and numbers for an extended period of time on a computer monitor
• Speaking and hearing ability sufficient to communicate in person or over the telephone

Technologies

• Google Suite (mail, docs, drive sheets)
• Microsoft Word
• Course/Learning Management System-MoodleRooms
• Salesforce JRM Customer Relationship Management Software
• Microsoft PowerPoint
• Microsoft Excel

Non-discrimination Statement

Los Angeles Pacific University does not discriminate on the basis of race, color, national origin, sex, gender, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Los Angeles Pacific University reserves the right to change this job description and/or assign tasks for the employee to perform, as the University may deem appropriate.