Customer Service Representative - Independence, United States - PIB Group

PIB Group Independence, United States

6 days ago

Description

Customer Service Representative - Referencing Lincoln HomeLet Full time Permanent

We are looking for people who genuinely enjoy speaking to and helping customers. You will be working as a Customer Service Representative in our award-winning Referencing contact centre, obtaining and completing our customers references by contacting their nominated referees over the phone to help them secure their new rented property. You will also be responsible for helping us to identify and investigate potential fraudulent applications so we can mitigate any risk to our letting agents and landlords.

**Person Specification:**

We want to hear from passionate, driven and friendly people who have a desire to excel in their roles.

Therefore, there are some skills-based attributes wed like you to demonstrate, to ensure we continue to exceed our customers expectations:

A passion for customer service

Ability to build a rapport with lots of different types of customers

Excellent communication skills - both verbal and written

Being a team-player: our success is not only based on individual efforts, but working efficiently as one team

Confidence to manage your workload and any issues professionally and calmly

Comfort in working in a target-driven and fast-changing environment

In addition to an excellent basic salary and excellent performance bonuses, we also offer some fantastic perks Our office benefits from a Chill Out room including a pool table, TV and games consoles, free parking, free tea/coffee and fresh fruit

Hours: We operate annualised hours to ensure were here when our customers need us in their busy summer months. A standard day would be 7.5 hours, and during peak times this would increase to 8.5 hours. Any extra hours worked can then be taken as time off in our quieter months. Youll also work a Saturday shift on a rota basis between 9:00am-4:00pm.

**Further information**

Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our team members, we offer excellent rates of pay, fantastic benefits and excellent career opportunities.

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

Working within our HomeLet brand in our head office in Lincoln, we work with tenants, landlords and letting agents providing them with an award-winning referencing service and a comprehensive suite of insurance products.

HomeLet is a trading brand of Barbon Insurance Group, one of the UK's largest tenant referencing and specialist lettings insurance companies. HomeLet is part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.

**Benefits** Competitive

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