Inmate Support Specialist - Cold Spring, KY

Only for registered members Cold Spring, KY , United States

1 month ago

Default job background

Job summary

The Inmate Support Specialist plays a key role in supporting inmates incarcerated at one of our facilities.

Responsibilities

  • Answering inbound calls from inmates/residents
  • The Specialist will be expected to halt all other projects or tasks so that their focus is undivided and attentive to the call they are on.
  • The Specialist will be expected to collect enough information about the inmate's requests or inquiry to lead to the point of resolution by asking clarifying and probing questions.
  • Fund transfer requestsAccount set up and purchasingDropped call reviewQuality reviewDialing instructionsDevice login assistanceReview and respond to Support messagesReview and work any Inmate Support tickets or voicemails left by inmates.The Specialist will be expected to follow all policies and procedures completing each step that they can prior to escalating the ticket to the appropriate department.Reporting trending issuesand potential risks towards customersand CPC.The specialistwill report any issuesaffecting multiple customersor internal systems being inoperativeor at risktowards amembermanagement/L3.,
    Lorem ipsum dolor sit amet
    , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

    Donec lacinia nisi nec odio ultricies imperdiet.
    Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

    Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
    , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
    Get full access

    Access all high-level positions and get the job of your dreams.



Similar jobs

  • Only for registered members Cincinnati

    Are you the kind of person who loves solving problems, helping others, and making technology just work? Cleaning Technologies Group (CTG) is looking for an IT Support Specialist who thrives on delivering exceptional customer service and keeping our teams connected, productive, an ...

  • Only for registered members Cincinnati

    The IT Support Specialist provides day-to-day technical support for users onsite · and remotely, ensuring reliable IT operations, · adherence to service level objectives, · and exceptional user satisfaction.A disciplined customer-focused approach. · ...

  • Only for registered members Cincinnati Full time

    The support technician will work closely with client locations to support infrastructure systems and devices. They will report to the President who is also the lead network engineer. · Receives requests for IT support on applications, hardware, peripherals, and data by Helpdesk. ...

  • Only for registered members Cincinnati, OH

    The IT Support Specialist provides day-to-day technical support for users onsite and remotely, ensuring reliable IT operations, adherence to service level objectives, and exceptional user satisfaction. · ...

  • Only for registered members Cincinnati

    We're looking for a knowledgeable I.T. Support Specialist to apply his or her skills in a company that offers a competitive salary and comprehensive benefits. · Provides technical support to company employees through phone or email requests. · Works with upper-level support team ...

  • Only for registered members Cincinnati

    Join Opportunities for Ohioans with Disabilities as a Customer Support Specialist to support our Vocational Rehabilitation (VR) professionals and provide excellent customer service.Responsibilities include greeting customers in the reception area, answering phones and fielding ge ...

  • Only for registered members Cincinnati

    We are seeking a motivated and professional Customer Support Specialist to join our team. · In this role you will be the first point of contact for our clients providing exceptional support and ensuring a seamless experience.You will play a key role in maintaining our reputation ...

  • Only for registered members Cincinnati

    We are a fast-growing industry leader looking for a knowledgeable Product Support Specialist to deliver high-quality support across our product portfolio. · ...

  • Only for registered members Cincinnati $26 - $30 (USD)

    The Verdin Company in Cincinnati has an opening for a Technical Support Specialist to diagnose and resolve technical issues faced by customers.We're looking for a self-starter who can provide prompt and effective technical support with comprehensive training provided. · ...

  • Only for registered members Cincinnati

    The Design Support Specialist plays a vital role in assisting our Kitchen and Bathroom Designers throughout all phases of the design process. · Prepare, organize, and maintain project files, drawings, and specifications. · Assist designers by researching materials, fixtures, appl ...

  • Only for registered members Cincinnati Full time

    Now Hiring Retail Support Specialists in Cincinnati, Dayton, Troy/Piqua and Northern Kentucky. · ...

  • Only for registered members Cincinnati Full time

    We are seeking energetic self-motivated dynamic professionals to join our expanding team dedicated to helping those in need rebuild their lives. · ...

  • Only for registered members Cincinnati

    +p>Customer Support Specialist · Job Title: · Customer Support Specialist (W2 Contract)We are seeking individuals passionate about creating exceptional customer experiences, solving complex problems and making a positive impact through service excellence. ...

  • Only for registered members Cincinnati

    First Step Home is a residential and outpatient treatment program dedicated to women's centered care for addictions and co-occurring mental health and trauma related issues. · ...

  • Only for registered members Cincinnati

    Responsible for the safety, security and supervision of the clients and · the building during assigned hours. First Step Home is a residential and outpatient treatment program dedicated to women's centered care for addictions and co-occurring mental health and trauma related iss ...

  • Only for registered members Cincinnati

    We are seeking a PMO Support Specialist to support Project Managers through the life cycle of their projects. · Support Engineering Project Managers with Project Creation & Modification. · Maintain project documentation in centralized location for Finance review. · ...

  • Only for registered members Cincinnati Full time $48,000 - $52,000 (USD)

    We are seeking a motivated Customer Support Specialist to join our team providing exceptional support ensuring seamless experience. · ...

  • Only for registered members Cincinnati Full time $26.44 - $34.13 (USD)

    +The Market Support Specialist supports the Commercial and Specialty lines of business and partners with relationship management in the management of their banking portfolios.We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of ...

  • Only for registered members Cincinnati $19.90 - $22 (USD)

    The Therapeutic Support Specialist provides daily supervision and support for clients in our treatment programs.This position plays a vital role in maintaining a safe, structured, and therapeutic environment through client engagement, crisis intervention, and campus-wide support. ...

  • Only for registered members Cincinnati

    Join our mission to help individuals with mental health disorders lead healthy and productive lives. · ...

  • Only for registered members Cincinnati, OH

    The IT Support Specialist will provide technical support to users via telephone and email, troubleshoot computer software and hardware problems, and escalate issues as necessary. · ...