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Senior Analyst, External Reporting
2 weeks ago
BrightSpeed Williston, United StatesAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. · Backed by funds managed byApollo Global Management,our vision is to ...
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RCSA Senior Analyst
2 weeks ago
SoFi Williston, United StatesEmployee Applicant Privacy Notice · Who we are: · Shape a brighter financial future with us. · Together with our members, we're changing the way people think about and interact with personal finance. · We're a next-generation financial services company and national bank using ...
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Business Analyst
3 weeks ago
Random Bit LLC Williston, United StatesJob Summary · We are currently searching for an experienced Business Analyst to work closely with our Enterprise Architects on enterprise system modernization planning projects. This position will help analyze business processes and develop implementations to transform the archi ...
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PeopleSoft Campus solutions
3 weeks ago
Five Cubes, Inc. Williston, United StatesJob Title: · PeopleSoft Campus solutions - academic advisement functional consultant · Location: Remote · Duration: 60 Hours · Direct Client · Job Description: · We are seeking an experienced and versatile professional to join our team as a PeopleSoft Campus Solution Academic A ...
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Team Lead
3 weeks ago
Keylent Inc Williston, United StatesTeam Lead TECHM-JOB-31206Role: MS Dynamics 365 Functional consultantLocation: Greensboro, NCQuantity: 2Onsite location preference :1. Frist lead resource needs to be Onsite/Hybrid (Needs to travel customer location as needed)- Nearby customer location (Greensboro, North Carolina) ...
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Oracle Database Developer
3 weeks ago
Intelligence and National Security Alliance Williston, United StatesGenesis10 is currently seeking an · Oracle Database Developer · with our client in the financial industry located in Charlotte, NC. This is a 12 + month contract position. · Responsibilities: · Support releases throughout the year in Merchant Services · Maintain database (Ora ...
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Network Tech Support Analyst
2 days ago
Experis Williston, United StatesRole : · Network Tech Support Analyst · Location · : East Williston, ND 58801Onsite) · Duration : · 12+ Months long term contract · Pay range : $45 - $50/Hr . on W2. · Job Description · Infrastructure, Analyst, Network Technical Support Develop and perform implementation activiti ...
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Applications & Systems Support Analyst
2 weeks ago
American State Bank and Trust Company Williston, United StatesMAJOR FUNCTION: · The Applications and Systems Support Analyst provides direct support of the front- and back-office enterprise banking systems, applications, and project management functions of the bank. Review, analyze, and evaluate business unit processes and provides recomme ...
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Clinical Director
2 weeks ago
Opal Autism Centers Williston, United StatesAt Opal Autism Centers, we're not just building a team; we're committed to empowering and equip our team with world-class systems, resources, mentoring, and coaching to provide life-changing ABA therapy. From admission to graduation, we mentor strong clinicians who pay it forward ...
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RCSA Senior Analyst
2 weeks ago
SoFi Williston, United StatesEmployee Applicant Privacy Notice · Who we are: · Shape a brighter financial future with us. · Together with our members, we're changing the way people think about and interact with personal finance. · We're a next-generation financial services company and national bank using ...
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PeopleSoft Campus solutions
3 weeks ago
Five Cubes, Inc. Williston, United StatesJob Title: PeopleSoft Campus solutions - academic advisement functional consultant · Location: Remote · Duration: 60 Hours · Direct Client · Job Description: · We are seeking an experienced and versatile professional to join our team as a PeopleSoft Campus Solution Academic ...
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Business Analyst
3 weeks ago
Creative Solutions Services, LLC Williston, United StatesTitle: Business Analyst · Location: remote working EST · Term: 6 months · Top 3 requirements: · 3- 5+ years of industry experience as a technical BA (Pharma, Biotech, MedTech) · CRM experience (salesforce, veena, etc) · Must have patient service experience · This is what you wil ...
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Application Analyst/ Lead with Aveva- W2
3 weeks ago
ActiveSoft, Inc Williston, United StatesLead IT Application Analyst with Aveva · Remote – possible occasional travel to Charlotte for meetings · Must reside in EST or CST time zone · 12+ Months · MUST BE STRONG IN AVEVA (Used to be OSI PI, now called Aveva PI) · Required Qualifications · Bachelors degree in compu ...
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Cybersecurity Threat and Vulnerability Analyst
2 weeks ago
Eliassen Group Williston, United StatesCybersecurity Threat and Vulnerability Analyst · in · Charlotte, NC · at · Eliassen Group · Job Description **100% Remote** · Our utilities client is looking for a Cybersecurity Threat and Vulnerability Analyst to join their team. · Due to client requirement, applicants mu ...
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Marketing Analyst
3 weeks ago
Alpine Intel Williston, United StatesAre you looking for a company that believes in world-class employee culture and focuses on growing YOU professionally? · Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a · Marketing Data Analyst · to join our growing ...
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Team Lead
3 weeks ago
Keylent Inc Williston, United StatesTeam Lead TECHM-JOB-31206 · Role: MS Dynamics 365 Functional consultant · Location: Greensboro, NC · Quantity: 2 · Onsite location preference : · 1. Frist lead resource needs to be Onsite/Hybrid (Needs to travel customer location as needed)- Nearby customer location (Greensboro, ...
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Asfalis Advisors Williston, United StatesJoin Asfalis Advisors to make a difference · To apply for this role, include a resume and cover letter to · Position: · SeniorBusiness Continuity and Emergency Management Analyst · Status: · Full Time Employment (FTE) · Industry: · Management Consulting · Location: · US ...
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Utilization Management Business Analyst
3 weeks ago
Blue Cross Blue Shield North Dakota Williston, United StatesAll about us · You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously. · We also work with ent ...
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Sr. Analyst BA Controlling
3 weeks ago
Electrolux Williston, United StatesSUMMARY · In Electrolux North America, the Business Area (BA) Controlling team is a central function within Finance. The team leads the Business Area financials and reporting to local management, Group HQ and the Board. We are in a dynamic and fast-moving environment acting as fi ...
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Applications & Systems Support Analyst
2 weeks ago
American State Bank and Trust Company Williston, United StatesMAJOR FUNCTION: · The Applications and Systems Support Analyst provides direct support of the front- and back-office enterprise banking systems, applications, and project management functions of the bank. Review, analyze, and evaluate business unit processes and provides recomme ...
POTS Voice Analyst, Remote - Williston, United States - Vaco
Description
We are seeking a Voice Analyst to join our 24/7/365 Network Operations Center.This Voice Analyst is responsible for provisioning and maintaining VoIP related products and serve as an escalation point of technical support for the company's national voice services platform.
The Voice Analyst team is responsible for the remote support, installation, and upkeep of Velocity's POTS, TDM, and VoIP services.
Our Voice Analysts are responsible for maintaining active communication with our customers, on-site technicians, carrier service providers, and work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms.
Must be able to train on 1st shift Monday-Friday from 9am-5pm, EST.
After training, the following shift is available in Eastern Standard Time:
9am-5pm, EST Monday-Friday
Principal Duties and Responsibilities:
Serve as a primary escalation path for field agents with VoIP related dispatches and trouble tickets
Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers voice services using our custom portal
Troubleshoot issues with the company's voice services and update call paths
Contact carriers and vendors to open new trouble tickets, schedule dispatches and stay up to date on existing trouble tickets
Receive incoming calls and respond to emails regarding service troubles or call path changes
Respond to customers in an expeditious and professional manner
Coordinate proper installation and configuration of voice service components
Other duties and responsibilities, as assigned
Knowledge, Skills and Abilities Required:
6+ months experience implementing, troubleshooting, and maintaining VoIP systems
Ability to multitask, working quickly and accurately
Work well in a team-oriented environment, successfully completing individual tasks
Demonstrated knowledge with telephone networks - POTS, VoIP, and TDM
Basic familiarity with telephony standards and protocols - H.323, MGCP, ISDN, SIP, RTP
Basic familiarity with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
Ability to hear ordinary conversations and phone communications
Able to work at least one weekend day each week
Qualifications, Experience and Education:
Required - Previous relevant technology experience (1-year)
Preferred - Associate degree in technology or equivalent experience (2-years)
Preferred - Demonstrated technical, leadership, and communication skills
Preferred - Experience in hospitality or service provider networks
Preferred - Industry relevant technical training and certifications
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