- Rely on direction from Coordinated Services Dispatch team to accomplish goals
- Perform several UPS/Battery work related tasks
- Capable of working under direct supervision or independently based upon training
- Render on site and phone assistance to customers.
- Communicate with National Technical Support on equipment issues
- Perform work related tasks per company guidelines for scheduled maintenance
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines - "14 hours rule"
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.
- Provide accurate and timely reporting per company guidelines
- Time cards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Provide estimated time of arrival to the Customer Response Center where applicable
- Maintain company property per company policies
- Vehicle, credit cards, PPE, test equipment, laptop, et al.
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer for where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Strive to provide all customers a "first time fix" for their equipment
- Maintain customer satisfaction rates per company guidelines
- Attend Customer Meetings as required
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate per company guidelines
- Perform inventory cycle counts per company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications, et al.
- Required experience (one or more of the following)
- ASEET, or progress towards - preferred
- Four to Six years military experience in a related field
- Equivalent industry experience
- Interpersonal Skills
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and fundamentals
- Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude
- Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
- Frequent Standing
- Frequent kneeling / crawling / stooping
- Frequent bending / twisting
- Frequent climbing (stairs, ladders)
- Frequent driving (car, van, truck)
- Willing to work flexible hours, weekends, holidays and night work.
- Must be available for out-of-town travel up to 50% of time.
- Valid driver's license
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
-
Service Technician
2 weeks ago
Ed Voyles Automotive Group Birmingham, United StatesJob Description · Job DescriptionCompany: Voyles Birmingham · About Us: At Voyles, we are dedicated to providing top-quality automotive services to our customers. As a reputable leader in the industry, we are currently seeking a highly skilled Main Shop Service Technician to join ...
-
Service Technician
2 weeks ago
Serra Kia Trussville Birmingham, United StatesJob Description · Job DescriptionJob Summary: We are looking for a Service Technician to join our growing team The right candidate will have a strong service technician background and ASE certified. The day-to-day duties include performing work on specific repair orders and diagn ...
-
Lead Service Technician
19 hours ago
Specialized Retail Midwest LLC Birmingham, United States Full timeLead Service Technician - KLM Cycles - Birmingham, MI ABOUT SPECIALIZED · JOB SUMMARY · The Lead Service Technician balances a passion for people, a broad technical expertise, excellence in retail practices, and supports their teammates in the shop. A Lead Service Technician i ...
-
Field Service Technician
6 days ago
Motion Recruitment Birmingham, United StatesOur client, an American electric vehicle manufacturer, is actively looking for a Field Service Technician to join their team in Birmingham, Alabama This role will require 4 weeks of paid training and lodging out of the company's Atlanta Service Center prior to beginning work out ...
-
Field Service Technician
4 days ago
dormakaba Birmingham, United StatesPOSITION OVERVIEW · dormakaba is seeking a Field Service Technician based in Birmingham, Alabama. This position will be responsible for the install and service of a variety of doors, equipment, and control devices. · HOURLY HIRING RANGE: $22-$30/hr. (Salary to be determined by t ...
-
Field Service Technician
9 hours ago
Evoqua Birmingham, United StatesPosition Summary · Executes field service activities at customer sites in a safe and efficient manner. · What we can offer you · Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits progra ...
-
Field Service Technician/Mechanic
1 week ago
Fleet Jobs Birmingham, United StatesEXPERIENCED FIELD TECHNICIANS WANTED · Carolina Handling, a privately held company est. in 1966, is the exclusive Raymond Solutions and Support Center in the Southeast, specifically in NC, SC, GA, AL, and the upper panhandle of FL. We are truly a single-source provider for intral ...
-
Appliance Service Technician
1 week ago
Allsouth Appliance Group Birmingham, United StatesAllsouth Appliance Group - JobID: [Field Technician / Maintenance Mechanic] As an Appliance Service Technician at Allsouth Appliance Group, you'll: Do all levels or repair and maintenance on appliances including refrigerators, cooking appliances, microwaves, washing machines, dry ...
-
Electrical Service Technician
2 weeks ago
Aux Home Services Birmingham, United StatesJob Description · Job DescriptionAUX Home Services has been helping the plumbing, heating, cooling and electrical needs of homes across Jefferson and Shelby Counties for over 30 years. · The AUX Home Services difference is in our dedication to providing you with the very best in ...
-
Appliance Service Technician
1 week ago
Allsouth Appliance Group Birmingham, United StatesAllsouth Appliance Group - JobID: [Field Technician / Maintenance Mechanic] As an Appliance Service Technician at Allsouth Appliance Group, you'll: Do all levels or repair and maintenance on appliances including refrigerators, cooking appliances, microwaves, washing machines, dry ...
-
Plumbing Service Technician
3 weeks ago
Hiller Plumbing Birmingham, United StatesAre you a Service Technician that is tired of doing your own installs?Our Plumbing Department has Service, Maintenance, and Install. If you enjoy talking to people and customer service, Plumbing Service or Plumbing Maintenance might be for YOU. If you're interested in getting in, ...
-
HVAC Service Technician
1 week ago
Work With Your Handz Birmingham, United StatesJob Description · Job DescriptionJoin Our Team as an HVAC Service Technician: Exceptional Pay and Benefits Await · Are you ready to elevate your HVAC career to new heights? Look no further At our company, we're not just setting the standard for excellence – we're redefining it. S ...
-
Plumbing Service Technician
2 days ago
Standard Heating & Air Conditioning Birmingham, United StatesJob Description · Job DescriptionStandard Heating & Air Conditioning of Birmingham, AL is looking to hire a full-time Plumbing Service Technician to go into our clients' homes and businesses to troubleshoot, diagnose, and repair their plumbing systems. Are you a skilled plumber w ...
-
Field Service Technician
2 weeks ago
OWL Services Birmingham, United StatesJob Description · Job DescriptionWho We Are · OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. · With 33 offices and distribution ce ...
-
Field Service Technician
2 weeks ago
OWL Services Birmingham, United StatesJob Description · Job DescriptionWho We Are · OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. · With 33 offices and distribution ce ...
-
Perioperative Services Care Technician
19 hours ago
UAB Birmingham, United States RegularPerioperative Services Care Technician - Heart Vascular Cath Lab - Flexi T Description Compensation: Pay Range: $ $21.15- Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Servic ...
-
General Service Technician
1 week ago
Express Oil Change & Tire Engineers Birmingham, United StatesJob Description · Job DescriptionCompany Description · Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over 300 locations across 21 states. We employ experienced, certified technicians trained to provide premium total-car ...
-
Nissan Service Technician
2 weeks ago
Mckinnon Nissan Birmingham, United StatesJob Description · Job DescriptionMcKinnon Nissan is hiring, and we want to talk to you · Do you make $ per week? If the answer is no, we need to talk We are a fast-growing Nissan dealership in the Birmingham/Montgomery market looking for individuals to join our team · We are yo ...
-
Automotive Service Technician
2 weeks ago
Hallmark Auto Group Birmingham, United StatesJob Description · Job DescriptionLocation: Downtown Birmingham 1301 5th Avenue North Birmingham, AL 35203 · Brands: Subaru, Hyundai, Chrysler, Jeep, Dodge, Ram · Employment Type: Full-time with benefits after 60 days · Reports To: Service Manager · Wages: Flat Rate based on level ...
-
Automotive Service Technician/Adjuster
2 weeks ago
Protective Services LLC Birmingham, United StatesThe work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. Does ...
AC Power Field Service Technician-Birmingham - Vertiv Holdings, LLC
Description
POSITION SUMMARY
The Field Service Technician is responsible for installation, commissioning, and scheduled or emergency service on Small to Medium UPS & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate training certification.
The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment and dispatched through our Coordinated Services/CRC teams.
RESPONSIBILITIES
TECHNICAL
SAFETY
ADMINISTRATION
CUSTOMER SATISFACTION
PERFORMANCE
QUALIFICATIONS
Strong skill sets:
PHYSICAL REQUIREMENTS
Notes:
Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
TRAVEL TIME REQUIRED
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.
We design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
OUR BEHAVIORS
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email toNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.