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    • Rooms Division Manager - Ketchikan - Highgate Hotels

    Highgate Hotels
    Highgate Hotels Ketchikan

    1 month ago

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    Description

    Rooms Division Manager

    Highgate Hotels, a leading real estate investment and hospitality management company, is seeking an experienced Rooms Division Manager to join our team at Salmon Falls Resort in Ketchikan, AK.

    Job Summary

    The Rooms Division Manager is responsible for the overall operation of the front desk, transportation, housekeeping, and reservations departments. This includes ensuring quality service to guests, maximizing room revenue and productivity, and developing managers and employees.

    Responsibilities

    • Provide exceptional guest service and respond promptly to all guest requests, problems, complaints, and accidents.
    • Motivate, coach, counsel, and discipline all Rooms Division personnel according to Highgate Hotel SOPs.
    • Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOPs.
    • Develop employee morale and ensure training of Rooms Division personnel.
    • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
    • Ensure implementation of all Highgate Hotel policies and house rules.
    • Monitor oversold dates to ensure maximization of rooms revenue.
    • Tour Rooms operating departments daily, greeting employees and soliciting feedback.
    • Assist in maximizing room revenue and occupancy by reviewing status daily.
    • Monitor and support the corporate Guest Recognition Program.
    • Monitor expenses to ensure expense control and maximize profit.

    Qualifications

    • At least 5 years of progressive experience in a hotel or a related field.
    • Previous supervisory experience required.
    • Must be proficient in Windows, Company approved spreadsheets, and word processing.
    • Long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
    • Must be able to effectively communicate both verbally and written, with all levels of employees and guests.

    Salary Range

    $55,000.00 to $60,000.00 per year.

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