- Lead & Develop a High-Impact Team: Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements.
- Drive Client Value: Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes.
- Strategic Account Coverage: Partner with sales leadership to prioritize accounts, align team resources, and ensure we're driving impact where it matters most.
- Operational Excellence: Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights.
- Cross-Functional Collaboration: Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.
- 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
- 2+ years leading high-performing teams.
- Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.
- Data-driven decision-maker who uses metrics and insights to prioritize and measure success.
- Thrives in a fast-paced, high-growth environment and enjoys building for scale.
- Competitive compensation package
- Equity opportunities
- Comprehensive health, dental, and vision coverage
- Flexible PTO and remote work options
- Learning & development resources
- A high-impact role in a fast-growing, mission-driven company
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha- email address.
- If you're unsure about a job posting or recruiter, verify it on our Careers page.
-
About Tekion: · Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automot ...
United States $70,500 - $117,000 (USD) Full time1 week ago
-
+Job summary · PhotoShelter is a leader in visual media technology that helps photographers and creative teams work effortlessly and engage audiences instantly - all while maintaining the integrity of their content. · +ResponsibilitiesDeeply understand our Photographers and Brand ...
United States $55,000 - $65,000 (USD) Full time1 month ago
-
Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success responsibilitie ...
United States Full time1 week ago
-
Who We Are & What We Do: · Branching Minds' mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 2,000,000 stud ...
United States $70,000 - $130,000 (USD) per year5 days ago
-
· Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and pus ...
United States $145,000 - $155,000 (USD) Full time1 week ago
-
Epic is the leading digital reading platform for kids trusted by millions of children families and educators around the world With a vast library of high-quality books and learning resources Epic empowers kids to explore their interests build literacy skills and develop a lifelon ...
USA $90,000 - $110,000 (USD) Full time1 month ago
-
Customer Success Manager · Overview · Givzey's Customer Success Managers are the backbone of our relationships with our customer base. Each is responsible for managing a defined book of business to ensure customers successfully deploy, adopt, and maintain Givzey solutions and con ...
United States $70,000 - $130,000 (USD) per year4 hours ago
-
· A Customer Success Manager serves as the primary owner of post-implementation customer outcomes. They guide adoption and help customers align product usage to business goals while empowering them to derive measurable value from Irth's solutions. · ...
United States Full time1 month ago
-
We are seeking a dedicated Customer Success Manager to help our team transforming the job search process, making it more efficient, personalized, and successful for professionals across various industries. With a focus on reverse recruiting and career coaching, we've established ...
United States $70,000 - $130,000 (USD) per year1 week ago
-
About Tekion: · Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automot ...
United States $70,500 - $117,000 (USD) Full time1 week ago
-
About Statusphere · Statusphere is an influencer-marketing technology platform built for enterprise brands to make human-generated content scalable, measurable and brand-safe across social, retail and paid media channels. The platform uses AI to automate and orchestrate large-sca ...
United States $70,000 - $130,000 (USD) per year2 minutes ago
-
The Customer Success Manager (CSM) for Onboarding is responsible for guiding dealer partners through the critical first stage of their journey with Tekion. This role ensures a seamless transition from implementation to operational stability, accelerates time-to-value, and drives ...
United States1 month ago
-
Who We Are · Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward ...
United States $70,000 - $130,000 (USD) per year1 week ago
-
Who We Are · Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with ...
United States $70,000 - $130,000 (USD) per year1 day ago
-
Customer Success Manager · Remote, Reports to Director of Customer Success · Job Overview · Specright is looking for a Customer Success Manager (CSM) to drive long-term success for our customers, reduce churn, and surface expansion opportunities. As a CSM, you will be the primary ...
United States $70,000 - $130,000 (USD) per year4 hours ago
-
OverviewThe Technical Customer Success Manager is a people leader responsible for owning the end-to-end customer experience across onboarding, implementation, support, and ongoing service delivery. This role sits at the intersection of technical execution, customer success, and o ...
United States $130,000 - $140,000 (USD) Full time1 week ago
-
Description · Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success res ...
United States1 week ago
-
Camp Systems is the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance faciliti ...
United States $70,000 - $130,000 (USD) per year1 week ago
-
is building the platform that care operations run on. We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. · ...
United States1 month ago
-
+We are seeking a Customer Success Manager to drive exceptional experiences for clients while supporting business growth. · +Build and maintain strong, trusted relationships with customers. · Serve as the primary point of contact for customer inquiries. · Conduct regular check-in ...
United States1 month ago
-
Join Us as Customer Success Manager (CSM), Intermodal · Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention within the Intermodal transportation ecosystem. In this pivotal role, you'll build and nurture strong relationships ...
United States $70,000 - $130,000 (USD) per year1 week ago
Senior Manager, Customer Success Managers - United States - AlphaSense, Inc.
Description
About AlphaSense:The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us
About the Role:
We're looking for a Senior Manager, Customer Success to lead, develop, and inspire a team of client-facing product experts who help our customers get maximum value from AlphaSense.
As a leader in our Customer Success organization, you'll partner closely with Account Executives (pre-sales) and Account Managers (post-sales) to ensure our CSMs are delivering exceptional engagements - from high-impact demos that win new business to adoption campaigns that drive long-term success.
You'll set strategy, coach for performance, and ensure we have the right coverage and resources in place to support our most important accounts across the financial services markets.
What You'll Do:
You may also be offered a performance-based bonus, equity, and a generous benefits program.
Base Compensation Range
$139,000-$174,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
-
Customer Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Full time Only for registered members United States
-
Reimbursement Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Manager, Customer Success
Full time Only for registered members United States
-
Customer Success Manager
Full time Only for registered members USA
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Full time Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Full time Only for registered members United States
-
Reimbursement Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States
-
Customer Success Manager
Only for registered members United States