- Provide timely and accurate customer service and support for parts and equipment inquiries to assist customers and service technicians find needed materials.
- Purchase parts or equipment as per the specified requirement by the Service Technicians and customers.
- Provide cost estimates for specific parts and equipment type.
- Perform parts and equipment research duties through web-based.
- Ensure proper documentation of equipment parts, operations, service, and installations through research of relevant manuals.
- Record all parts and equipment transactions, including part number, model number, serial number, and quantity ordered.
- Maintain records of parts and equipment returned under warranty and keep Zoho One Systems up to date.
- Establish effective systems for ordering, receiving, delivering, and tracking materials to and from the shop.
- Other related tasks as assigned.
- High School Diploma or equivalent.
- Experience working in the Restaurant Repair or Commercial Food Equipment Maintenance and Repairs.
- Mechanical knowledge or experience with commercial food and or HVAC equipment.
- Proficient with any Microsoft Programs.
- Possess interpersonal and strong organizational skills with the ability to manage multiple priorities and prioritize tasks at hand.
- Familiarity with Zoho One system is a plus and preferred, but can train the right candidate.
- Excellent Communication skills.
- Fluency in Commercial Food Equipment or Parts.
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Parts and Equipment Research Specialist - Atlanta, United States - RSM Atlanta LLC
Description
Overview:RSM ATL is an all-inclusive service provider for restaurants and their facility needs. The company is looking for a qualified Parts and Equipment Research Specialist to collaborate with Service Technicians, internal and external customers, and Suppliers. He must coordinate parts and equipment repairs and maintainance, as well as keep track of record of all the transactions associated with the research being performed.
Key Responsibilities: