Technical Support Specialist - Bethesda, United States - Cloudforce
Description
Job Title:
Technical Support Specialist
Location:
On-Site - Bethesda, Maryland or National Landing, Virginia
Type:
Full Time
Compensation:
Annually,
depends on experience
Cloudforce is seeking a Technical Support Specialist with a can-do attitude and initiative, who will provide professional customer service to all of our valued clients employees.
The Support Specialist will provide superior technical assistance to end-users by supporting all IT deployed software and hardware with the ability to show confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.
The ideal candidate is someone with a technology background who enjoys exploring and learning.To succeed in this role, the candidate must have strong communication skills and attention to detail, as the user base demands a high-quality result.
The candidate will be working in-person and over the phone with end-users, so the ability to shift gears and work on multiple technologies on a daily basis will be critical, as will the ability to work with non-technical users.
Responsibilities:
Support and perform maintenance on the end-user computer environment by analyzing requirements, resolving problems, installing hardware and software solutions
Setup, configure and maintain end-user IT equipment, including printers, computers, AV equipment, peripheral devices, mobile devices, and tablets
Performing PC maintenance, updates, and configurations
Troubleshoot and repair (or arrange for repair) of desktop computers and laptops
Monitor and respond to requests through the Service Desk ticket system
Work with end-user software applications and provide assistance in configuration and use
Maintain inventory and working logs for routine maintenance
Assist with onboarding and orientation of new users
Document end-user process and procedure
Qualifications:
Knowledge of Windows 10 and 11 desktop operating systems
Experience with Office 365
Basic wired and wireless networking concepts and Windows networking knowledge
Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
Good understanding of Active Directory concepts and administration
Basic internet and email concept (HTTP, SMTP, SSL) troubleshooting knowledge
Experience using Microsoft Desktop Deployment Tools
Ability to recognize, analyze, and effectively solve problems
Ability to multitask in a fast-paced environment
Must be able to lift equipment up to 30lbs
Preferred Skills and Experience:
Experience with SCCM software deployment and application catalog
ServiceNow experience
Mac OSX knowledge
Windows Server 2008R2/2012/2012R2 experience
Industry certifications such as MCTS/MCP/A+/N+/Sec+/ITIL/HDI
Bachelors degree or relevant work experience
About Us:
Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee.
As technophiles, we thrive on the latest developments in our chosen field of expertise:
cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology.
At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.
We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities.
Whether it be through monthly team outings, annual trips, or our frequent charitable activities, were serious about making each individual feel like theyre part of our team.
Cloudforce is an Equal Opportunity/Affirmative Action employer.All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.
by Jobble#J-18808-Ljbffr