Graduate Development Program, Associate Supervisor, Dispatch - Northborough

Job summary

Join us in creating a safer, more efficient energy future as an Associate Supervisor with our Dispatch team. You'll help keep the public safe by coordinating National Grid's response to Electric and Gas issues in our communities.

Responsibilities

• Drive the performance of a diverse team, addressing issues like sickness, discipline, and work standards to keep everything running efficiently.
• Manage, plan, and execute the monthly and annual emergency and non-emergency work plans.
• Dive into operational data to provide insights and recommendations that boost customer satisfaction, cut costs, and enhance effectiveness.
• Manage, motivate, train, and educate the Dispatching team during their daily operations.
• Ensure same-day dispatching of all work while maintaining optimal productivity, customer satisfaction, and compliance with regulations.
• Act as the go-to person for communication between various departments, including Field Operations, Customer and Community, Regulatory, Pipeline Safety, and Engineering groups.

Qualifications

• Bachelor or Master's degree in Business, Environmental Science, Energy Management, Operations Management, Communications, or a related field from an accredited institution.
• Graduated between May 2025 and June 2026.
• Ability to begin the National Grid Graduate Program on June 8, 2026, or July 13, 2026.
• Valid driver's license required with a safe driving history that meets National Grid's Safe Driver policy.
• Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Job description