Case Manager, Absence and Return - Fort Worth, United States - LeadStack Inc.

Description

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce.

As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title:
Case Manager, Absence and Return (very little case manager work, more of an Administrative role)


Pay Rate:
$20.00/hr W2

Duration: 05/27/2024 to 08/30/2024 (About 3 months, position does have the opportunity to extend and/or convert to FTE)
Location: 100% Onsite - Fort Worth, TX 76155

Shift Time:

The department is open from 7 AM - 7 PM (8-hour shifts will be rotating, so we will need to make sure candidates are comfortable with 8 hour rotating shifts).

30-minute lunch break as well.


Interview Process: 1 round onsite for 60 minutes

2 positions to fill here (one candidate will be supporting ground personal, and the other candidate will be supporting flight personal).

Will be making a decision very quickly here.

The candidate will be working with: 16 case managers, 22 members on the team total

The team handles about 500 cases per day (this team supports the whole organization)

More of an Admin. role rather than true case manager work (both heavy phone call and email work)

Training will be provided for about 2 weeks

Must have high regard for confidentiality, strong customer service/communication skills

Industries to look for on candidates resumes: HR/Benefits background, office environment experience, someone who is used to working in a corporate/call center environment (highly prefer previous call center experience), some medical field experience in FMLA/Medical Leave of Absence


Tools/Software's:
Excel (not pivot table work but need to be able to navigate/update spreadsheets as required), PowerPoint, Email, Absence Tracker (familiarity would be great, but not a hard required)

Years of experience: 2 years of experience minimum

The role will largely be Admin work in the FMLA/Medical Leave of Absence space. Lots of email, heavy phone, processing paperwork, etc.

Bilingual in Spanish fluently is HIGHLY preferred and preferably someone from the medical field who is knowledgeable in the FMLA space.

Top 3 Skillsets:

• Excel (not pivot table work but need to be able to navigate/update spreadsheets as required), PowerPoint, Written & Verbal communication. (must be computer literate and have strong communication skills)

Why you'll love this job

• This job is a member of the Absence and Return Team within the People/HR Division.
• Responsible for providing total leave claim management from intake to closure focusing on a holistic employee/employer approach inclusive of American's employee safety, non-occupational programs, reduction in lost time and proactive return-to-work strategies.

What you'll do

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes
• Analyzes FMLA claims to determine eligibility, entitlement and the certification is in compliance with federal/state regulations and company policy
• Communicates clearly and concisely with employees about case decisions and on-going expectations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience/training (not a must have, but must have a high school diploma minimum - prefer a Bachelor's degree)
• Two years disability management and/or FMLA administration experience preferred (now considered required)

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of State and City Ordinance mandated leave plans desirable
• Be nimble and willing to take on new and additional projects as team dynamics and work load as needed
• Perform other duties as assigned or required
• Familiar with timekeeping systems and payroll cycles

Skills, Licenses & Certifications

• Ability to oversee multiple employee cases in a fast-paced, dynamic work environment
• Ability to be organized, detail oriented and excellent time management skills is essential
• Skills in critical thinking will be necessary to assist employees in finding leave solutions while balancing business needs
• Establish strong collaborative working relationships to build trust with business units, People Business Partners (PBP), union representatives and internal leave/lost time subject-matter-experts
• Ability to work in a team environment
• Ability to exhibit a strong sense of respect and confidentiality involving fellow employees absences
• Ability to easily adapt to new technology and changes in internal processes

Best Regards,
Mohammed Yousuf

Sr. Recruiter
C.

E A.
611 Gateway Blvd, Ste 120
South San Francisco, CA 94080
W.

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